- Location
- United Kingdom · published · Romania · Hong Kong, Hong Kong, Hong Kong · Bulgaria · Malaysia · Canada
- Department
- Human Resources
- Source
- Workable
Description
Global Product Owner - Employer of Record (EOR)
Role Overview
At GoGlobal, the Global Product Owner (GPO), Employer of Record (EOR) owns the EOR product end to end, including its global scope, standards, commercial model, operating framework, service delivery, and economics. As a senior member of the Delivery leadership team reporting to the Chief Delivery Officer, you are accountable for the growth, profitability, operational excellence, and reputation of the EOR product worldwide.
This is a leadership role whose primary objective is sustainable business growth through exceptional client delivery. You are the senior product and delivery voice for EOR in the market, serving as a trusted advisor to clients, prospects, and strategic partners while partnering closely with Revenue and Sales to win, retain, and expand business globally.
You lead the EOR function globally through the Global Process Manager (GPM), Regional Product Owners (RPOs), EOR Operations leaders, and Outsourcing Control (OC) leads. You establish and defend global product standards, design the operating model to scale with market demand, and continuously evolve the product to strengthen GoGlobal's competitive advantage.
Roles & Responsibilities
Commercial Leadership & Growth
- Act as the senior client-facing product authority for EOR, leading strategic engagements, executive client discussions, proposals, and escalations.
- Partner with Revenue and Sales as the EOR subject matter expert, helping qualify opportunities, shape solutions, support pricing strategies, and expand key accounts.
- Drive product growth through strong market positioning, customer retention, cross-selling, and upselling initiatives.
- Define and evolve the commercial logic for EOR, including pricing frameworks, service tiers, packaging, premium offerings, and commercial guardrails.
- Support strategic partnerships and alliances that enhance market reach and service capability.
Product Strategy & Ownership
- Own the global EOR product strategy, service catalogue, delivery framework, and operating model.
- Define what is included within the EOR service scope, associated service levels, and operational standards globally.
- Continuously evaluate market trends, competitive positioning, client needs, and regulatory developments to enhance the product offering.
- Lead product innovation initiatives to improve client value, scalability, and service differentiation.
- Establish a clear product roadmap that aligns with company growth objectives and market opportunities.
Global Delivery Standards & Operational Excellence
- Set and maintain global execution standards, SLAs, quality metrics, and client experience expectations across all regions.
- Ensure consistency in onboarding, employee lifecycle management, payroll coordination, benefits administration, and offboarding processes globally.
- Drive operational excellence through standardization, automation, process optimization, and continuous improvement initiatives.
- Partner with Operations, Technology, and Legal teams to enhance service delivery efficiency and scalability.
- Oversee the resolution of critical delivery issues and complex client escalations.
Cost Management & Commercial Sustainability
- Own EOR product-level cost-to-serve and overall commercial performance.
- Drive productivity improvements, operational efficiencies, margin enhancement, and long-term economic sustainability.
- Evaluate delivery models and resource strategies to optimize profitability while maintaining service quality.
- Reduce dependency on high-cost external providers through capability development, process optimization, and strategic sourcing initiatives.
- Ensure pricing structures accurately reflect risk, complexity, and service delivery requirements.
Regional Delivery Governance & Team Leadership
- Lead all Regional Product Owners (RPOs) for EOR as their global functional leader, holding them accountable for regional performance and delivery outcomes.
- Lead, mentor, and develop the GPM, RPOs, Operations leaders, and OC leads to build strong product, commercial, and operational capability.
- Foster alignment across regions while ensuring local market requirements are incorporated into product execution.
- Create a culture of accountability, collaboration, innovation, and client-centricity throughout the global EOR organization.
- Define organizational capability requirements and workforce planning strategies to support growth.
Compliance, Risk & Governance
- Own the global compliance posture for the EOR product across employment, payroll, tax, labor law, and worker classification obligations.
- Ensure EOR delivery adheres to regulatory requirements and internal governance standards in every country where GoGlobal operates.
- Partner with Legal, Compliance, and Risk functions to proactively identify and mitigate regulatory, operational, and commercial risks.
- Maintain strong controls and governance frameworks across all delivery locations and third-party partners.
- Oversee compliance monitoring, audit readiness, and ongoing regulatory change management.
Key Performance Indicators
- Revenue growth and product win rate.
- Retention and Net Revenue Retention (NRR).
- Gross margin and cost-to-serve.
- EOR employee onboarding speed and quality.
- Delivery SLA attainment and operational performance.
- Client satisfaction (NPS and CSAT).
- Compliance and audit performance.
- Productivity and scalability metrics.
- Employee lifecycle service quality.
Benefits
We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly.We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it's better to build lasting value than to chase a one-time payout.We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way.We're global. We offer career opportunities across the world-whether it's new job roles or international locationsEnglish is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world.We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success.We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership.We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions.We believe flexibility drives success. Our company is built on trust, and that's why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it's old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.