Seasonal Customer Service

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

SEASONAL Customer Service & Shipping Associate – Watch Repair

We are seeking a Seasonal Associate to support our Watch Repair facility in Peoria, with a strong focus on phone-based customer support. This role serves as a key point of contact for customers while also assisting with shipping and data entry tasks.

Key Responsibilities:

• Answer incoming calls and provide timely, professional support to customers regarding repair status, shipping, and general inquiries

• Document customer interactions and update order details in internal systems

• Coordinate with internal teams to resolve customer questions and issues

• Support shipping functions, including preparing and tracking outgoing and incoming packages

• Maintain accurate data entry and ensure order information is up to date

Qualifications:

• Previous customer service experience (call center experience preferred)

• Strong communication and problem-solving skills

• Experience with data entry and basic shipping/logistics processes

• Detail-oriented with the ability to multitask in a fast-paced environment

This is a seasonal role with the potential for extension based on business

needs.

The pay range for this this opportunity is $16.00 – 17.00 per hour. Final pay rate shall be determined and is based on experience and qualifications.