Hotel Night Auditor (PT - Weekend Shift)

Description

The Warehouse Hotel Auditor is responsible for accommodating guests of the Warehouse Hotel in a welcoming manner while always upholding a professional demeanor. He or she is also responsible for preparing daily financial reports for the hotel. Demonstrate good teamwork, working alongside of other front desk associates. This position reports to the Front Desk Supervisor and Front Office Manager. This position's shifts will primarily be weekends with the ability to pickup shifts during the week. 

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed. 

As a Part-Time team member of the Nook, you will enjoy:  

• Free individual membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price). 
• 1.5x your hourly rate of pay for holiday hours worked  
• 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate 
• 50% discount on Tuesdays at the Forklift and Palate Restaurant 
• 35% off all Nook apparel 
• Free child watch (3-hour increments) 
• Discounts on birthday parties, personal training, event space rental, and more! 
• Discounts at participating local restaurants and businesses 

Essential Job Functions

• Greet, register, and assign rooms to guests 
• Use Visual One reports to complete occupancy reports, revenue reports, etc.  
• Position includes some indoor hotel security oversight 
• Clean and maintain the hotel lobby and common areas 
• Transmit and receive telephone messages 
• Answer inquiries pertaining to hotel services, registration of guests, recreational facilities in complex and around the complex, shopping, dining, entertainment, and travel directions 
• Keep records of room availability and guest accounts 
• Compute bills, collect payments, and make changes for guests 
• Make and confirm reservations 
• Answer, screen, and route outside calls 
• Supply information to callers and record messages 
• Perform clerical duties such as typing, group arrival preparations, proofreading, and mailing brochures and information to guests 
• Report tasks to maintenance, housekeeping, common area, and management using multiple communication processes 
• Record and set up all wake-up calls 
• Direct and coordinate all the duties of the shift 
• Resolve any problems that arise 
• Reconcile all transactions from the day before as part of the audit process 
• All other duties assigned 

Requirements

• 18 years of age or older 
• High school diploma or equivalent 
• 1-2 years of experience in a hotel front desk role 
• Dependable transportation to and from work 
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication 
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary 
• Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed 
• Authorized to work in the United States 

Preferred Qualifications

• Highly dependable with a history of consistent attendance and punctuality. 
• Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services 
• Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor. 
• Self-starting and motivated with the ability to work independently and take initiative 
• Ability to multi-task and balance multiple projects/duties at once 
• Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale 
• Trustworthy and honest; takes accountability when appropriate 
• Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality 
• Ability to remain calm in tense or stressful situations. 
• Bilingual in English and Spanish is a plus 

Working Conditions

• Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. 
• Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 10 lbs frequently, and up to 25 lbs occasionally. 
• Noise Level: The noise level in this environment is typically moderate.