Customer Support Specialist

Job RoleRetain and build customer loyalty by providing a professional, courteous and positive experience to each customer on a daily basisProvide accurate and relevant information as it pertains to the customer’s claim inquiriesDemonstrate superior verbal and written communication skillsEffectively exhibit active and empathic listening during challenging customer claim eventsContinuously improve on building rapport and understanding customer needsDemonstrate the ability to effectively overcome objections strategies for overcoming objectionsCollect and document the details of each call in our systemsFollow all related procedures through the life cycle of the claimAdhere to the Key Performance Indicators that will capture your success  Qualifications    Must be a college graduateAt least 6 months Call Center or Customer Service experience is a mustBPO experience is requiredCommand strong written and oral English communication skillsTalent for multitasking as you will be typing while talking to customersProficient with computers, strong keying skillsAn aptitude for problem-solving and handling objectionsAttention to detail is criticalAble to maintain a positive attitude