- Location
- USA - Sandy, UT
- Type
- Full-time
- Department
- CX - Agentic Experience Automation
- Seniority
- Senior
- Source
- Greenhouse
Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Software Architect is responsible for designing and guiding the implementation of scalable, reliable, and secure software systems. This role bridges business strategy and technical execution, ensuring that architecture decisions align with long-term goals, performance needs, and engineering best practices.
How will you make an impact?
- Define end-to-end architecture for complex software systems (cloud-native, distributed systems, microservices).
- Evaluate and select appropriate technologies, frameworks, and platforms.
- Create architectural blueprints, diagrams, and technical roadmaps.
- Ensure scalability, availability, performance, and fault tolerance.
- Provide guidance and mentorship to engineering teams.
- Lead design reviews and enforce architectural standards.
- Collaborate with engineering managers and tech leads to drive execution.
- Act as a technical decision-maker on critical initiatives.
- Partner with product, business, and operations teams to translate requirements
- into technical solutions.
- Communicate complex technical concepts to non-technical stakeholders.
- Align architecture with business goals and regulatory requirements.
- Contribute to critical code paths when necessary.
- Ensure adherence to best practices in coding, testing, CI/CD, and DevOps.
- Establish standards for performance, observability, and reliability.
- Design systems that handle high throughput and large-scale data.
- Identify bottlenecks and implement performance improvements.
- Optimize cost efficiency in cloud environments.
- Ensure systems follow security best practices (authentication, authorization,
- encryption).
- Support compliance requirements (e.g., SOC 2, GDPR, HIPAA depending on industry).
Have you got what it takes?
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
- 8–12+ years of software engineering experience.
- 3–5+ years in an architectural or senior technical leadership role.
- Strong experience with Cloud platforms (AWS, Azure, or GCP), Distributed systems
- & microservices architecture, APIs (REST/GraphQL) and Databases (SQL and
- NoSQL)
- Strong proficiency in Frontend: JavaScript/TypeScript, React, Angular, or Vue
- Strong proficiency in Backend: Node.js, Python, Java, PHP, C#/.NET or similar
- Experience building and consuming RESTful APIs or GraphQL
- Solid understanding of databases (SQL, NoSQL, PostgreSQL, MongoDB, etc.)
- Experience with DevOps practices, CI/CD pipelines, and containerization (Docker,
- Kubernetes).
- Experience using AI tools (Windsurf, Cursor, GitHub CoPilot, CodeX, Chat GPT,
- Anthropic and OpenAI toolchain, etc)
- Experience with GenAI and AgenticAI
You will have an advantage if you have:
- Experience scaling systems to millions of users or high transaction volumes.
- Background in a specific domain (fintech, healthcare, SaaS, etc.).
- Knowledge of event-driven architecture, streaming systems (Kafka), and caching strategies.
- Familiarity with Infrastructure as Code (Terraform, CloudFormation).
- Experience working in global or distributed teams.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10430
Reporting into: Director, Engineering
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
