Operations Manager

Job Title:
Operations Manager

Job Purpose:

Key Responsibilities

Operational Leadership & Execution

• Lead and manage day-to-day operational performance across all contracts.
• Translate divisional and regional strategies into clear operational plans, schedules, and performance targets.
• Ensure compliance with contractual SLAs, KPIs, internal SOPs, and all applicable statutory requirements.
• Monitor operational performance (daily, weekly, monthly), identifying risks, trends, and improvement opportunities.
• Drive standardisation, consistency, and operational discipline across sites.
• Manage operational disruptions, service failures, and emergencies, implementing corrective and preventative actions.
• Ensure infrastructure, fleet, and facilities are maintained in a safe, compliant, and operationally ready state.

Financial & P&L Management

• Hold full P&L accountability for assigned contracts within approved budgets and strategic parameters.
• Review, challenge, and consolidate budgets, forecasts, and financial performance.
• Deliver on revenue, margin, cost, and cash flow targets.
• Actively manage key cost drivers, including fuel, fleet maintenance, tyres, labour, overtime, contractors, and compliance costs.
• Ensure accurate invoicing, revenue verification, cost recovery, and working capital management.
• Support tenders, renewals, pricing reviews, and scope changes with operational and cost input.

People Leadership & Workforce Management

• Build a high-performance, accountable, and safety-driven culture aligned with company values.
• Ensure appropriate organisational structures, staffing levels, and succession planning.
• Oversee recruitment, onboarding, training, performance management, and career development.
• Manage workforce planning, shift structures, fatigue management, and overtime control.
• Partner with Human Capital on labour relations, disciplinary processes, union engagement, and workforce stability.

Safety, SHERQ & Risk Management

• Ensure full implementation and adherence to SHERQ systems and safe operating practices.
• Promote a safety-first mindset in all operational decisions and activities.
• Monitor safety performance, including incidents, near misses, and vehicle-related events.
• Ensure proper incident reporting, investigation, root cause analysis, and closure of corrective actions.
• Identify, assess, and mitigate operational, health, safety, environmental, and reputational risks.
• Ensure regular safety communication, toolbox talks, audits, and mandatory training.

Mining-Specific (Where Applicable)

• Ensure compliance with the Minerals (Prospecting and Mining) Act and Mine Health and Safety Regulations.
• Implement safe systems of work for heavy mobile equipment, traffic management, and fatigue control.
• Maintain readiness for mine inspections, exercise stop-work authority where required, and close statutory findings promptly.
• Ensure environmental compliance in line with Environmental Clearance Certificate and Environmental Management Plan requirements.

Client & Stakeholder Management

• Act as the senior operational interface with clients, ensuring service delivery meets or exceeds expectations.
• Support Contract Managers in managing escalations, service failures, and disputes.
• Participate in performance reviews, governance meetings, and operational forums.
• Identify improvement opportunities and escalate potential extensions or value-added services.

Governance, Compliance & Reporting

• Ensure compliance with internal policies, procedures, systems, and delegated authorities.
• Adhere to all relevant labour, transport, environmental, safety, and contractual legislation.
• Maintain strong operational controls, documentation standards, and audit readiness.
• Ensure audit findings (internal, client, and statutory) are addressed effectively and sustainably.
• Provide accurate and timely operational, financial, safety, and compliance reporting.