Crew Member

This position participates in Tip Share. The average tips per hour are included in the advertised hourly wage range.

Love Fresh Tex-Mex? Yep, us too.

Surcheros is a FRESH Tex-Mex fast casual restaurant that exists to consistently provide superior and flavorful fresh Tex-Mex, kindness, and prosperity to each guest, each other, and each community we serve.

WHAT MAKES US DIFFERENT?

Other than the delicious food, we live our Core Values of Friendly, Respectful, Engaging, Supportive, and Hardworking, aka: being FRESH. Simply put, we mind our manners and have fun at work.

ABOUT YOUR JOB:

As a team member, you are responsible for upholding the culture, community connections, and operations of the restaurant set forth by our Purpose Statement. You will inspire, engage, and motivate each other by living our FRESH values.

WHAT YOU BRING:

• Be a role model of the FRESH Core Values, including all communication.
• Educate yourself, practice, and uphold all company policies and procedures.
• Be dependable, people oriented, and flexible.

MAKE SURE YOU:

• Like food. Bonus if Tex-Mex is your favorite.
• Guest focused mentality—like, seriously, we LOVE our guests!
• Friendly personality and can role model that to other team Members.
• Strong communication skills with the ability to clearly communicate with Managers, Team
• Enjoy jumping in and helping out where needed.
• Are passionate about being involved in your community and helping it prosper.
• Well organized and self-motivated.
• If you’ve actually read this entire post, type the secret password of “Burritos” in your application
• Surcheros is a community favorite where they remember not only your order, but your name too. Serving friendly Tex-Mex, fresh everyday across 30+ locations throughout the Southeast, we are looking for friendly faces with a dose of southern hospitality to serve our guests. Apply now!

Crew Member Job Description:

We are looking for a qualified and responsible Crew Member/Cashier to manage all transactions with our guests efficiently and accurately.

A good job candidate is a person who knows their way around a cash register and can easily operate it. Their main responsibilities include taking orders, preparing food, stocking the line, accepting payments, providing receipts, making sure all transactions run smoothly and every guest is satisfied with the service and the dining room and line are clean and in good order.

The Crew Member we would like to employ must be able to interact with our guests in a friendly manner, and provide assistance should anyone require it. Excellent communication skills are paramount to help us continue to delight our guests and provide them with an outstanding experience.

A qualified candidate must also be able to follow instructions and be a successful member of our team. Previous experience is an advantage, and solid math and multitasking skills are a must.

Responsibilities of a Crew Member:

• Greeting customers when entering and leaving the premises
• Prepare and cook food items according to recipes and quality standards
• Maintain the cleanliness of the kitchen area, dining room, restrooms, and service area
• Assist with inventory management and restocking supplies
• Provide excellent customer service by taking orders, answering questions, and resolving complaints
• Follow all food safety and sanitation guidelines
• Managing transactions using a cash register
• Collaborate with team members to ensure efficient operations
• Entering orders and making sure pricing and quantities are accurate
• Accepting payments in cash and credit card transactions
• Providing change and receipts
• Alerting managers of any returns and refunds, and resolving customer complaints
• Bagging and wrapping purchased goods for safe transport
• Take out trash whenever necessary
• Upselling and cross-selling when appropriate

Crew Member Job Requirements:

• Minimum 16 years old
• Previous experience in a kitchen or restaurant setting is preferred
• Experience with POS systems and cash registers
• Strong time management skills to prioritize tasks in a fast-paced environment
• Basic culinary knowledge and understanding of food preparation techniques
• Ability to perform basic math calculations for cash handling and inventory management
• Basic computer knowledge
• Excellent communication skills
• Ability to effectively resolve complaints

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

When Luke Christian left his rural South Georgia home for college, he never imagined that one day he would come home to open a restaurant. Bringing together big taste and bold flavors with the Southern hospitality of his youth, Luke opened his first restaurant in Douglas, GA during 2007, serving freshly prepared Tex-Mex favorites.
Surcheros quickly became a community favorite, a place where they remembered your order and your name. It wasn’t long before others heard about this concept and desired one to open in their town. Luke, and his beautiful wife, Nicole, began to dream big and shared a vision of expansion.
In 2017, franchising Surcheros restaurants began with a complete remodel and updated branding, while staying true to their original convictions. By the end of 2020, Surcheros had quickly grown to 18 locations, with plans to build a flagship restaurant and corporate headquarters in Alpharetta, GA.
Based on this idea, and a desire to become a nationally visible brand, Luke and Nicole moved their family to Alpharetta, where they currently reside. They are so excited to continue their success, expanding the reach of Surcheros to North Georgia. Luke, Nicole and the entire Surcheros family cannot wait to serve the Alpharetta community and many, many more.