Public Safety 911 Dispatcher (Part-Time)

Receive and prioritize all emergency and non-emergency requests for service from incoming voice and text call, and notify appropriate personnel and equipment Effectively assesses problems, anticipates needs, and evaluates alternatives. Quickly and accurately gathers relevant information and remains calm under pressure, even when interacting with callers who may be angry or distressed and act in a decisive manner with sound judgement.
 
This position is subject to a variety of shifts and schedules covering a 365-day-a-year, 24-hour-a day operation, and includes occasional required overtime. Part-Time 911 Dispatchers choose their own schedule.  11 and 12 hour shift can be chosen up to a year in advance to cover planned and intermittent leave requests by Full Time Employees.
 
 Open continuous. Applications will be reviewed on a regular basis and closed when filled.

1. Public Safety 9-1-1 Dispatching Duties

• Receive and process incoming emergency and non-emergency requests for service using various communications equipment including but not limited to: radio, telephone, mobile communication devices, teletype, etc.

• Prioritize requests for service and utilize call-stacking technique when appropriate to accommodate community-orientated policing philosophy.

• Dispatch appropriate personnel and equipment based on type and location of call. Enter necessary information into computer aided dispatch system.

• Monitor radio activities, MCD, and other communication systems. Provide supplemental information, personnel and equipment as necessary.

• Utilize NCIC/CJIS computer terminal to exchange information with other law enforcement agencies and to verify driver and motor vehicle information, criminal histories, and stolen and recovered property. Accurately enter data in a timely manner.

2. Administrative and Customer Service Duties

• Understand and apply knowledge of various computer systems and applications. Utilize and maintain resources and referral data.

• Respond to questions and complaints from the public in a courteous and professional manner, utilize problem-solving skills as needed. Refer callers and visitors to appropriate personnel as needed.

• Serve as department receptionist after office hours.

• Promptly notify supervisor(s) of emergency calls or other matters requiring their attention.

• Monitor building alarm and security systems

• Monitor jail cells as needed.

• Maintain and care for communications and recording equipment and immediately report malfunctions to supervisor. Keep communications center clean and orderly.

• Produce and maintain records relevant to the daily operations of the communications center.

3. Other Duties

• Participate and assist in training or additional activities beyond the normal dispatch functions.

• Provide the department with technical assistance as needed or assigned.

• Demonstrate commitment to teamwork when working with other police department members and various city department personnel and other outside agencies.

• Adhere to operational procedures of the police and fire departments as well as any other agencies under contract for dispatching services.

• Perform multiple tasks in an efficient and effective manner.

• Performs other duties as assigned or apparent.

• High school degree or equivalent.
• Effective typing skills with good accuracy.
• Customer service experience.  
• Read, write and speak English clearly and fluently.
• Must possess hearing and vision sufficient to perform the job requirements, including but not limited to the ability to monitor a wide range of audio levels occurring simultaneously from different sources, ability to wear a communications headset, ability to visually monitor wall mounted display screens at a distance of 10 feet, normal color vision, ability to see and discern flashing lights of different colors and differing flash rates.
• Ability to:
  1. Work a variety of shifts and schedules including overnights, weekends, and holidays, as the schedule requires.
  2. Communicate effectively both orally and in writing with people from all cultures and backgrounds.
  3. Sit at a desk for extended periods of time
• Knowledge of geographical patrol boundaries.

• Two-year college degree and/or a bachelor's degree.

• At least one year of 911 dispatch experience.

• 800MHz radio system familiarity.

• Current CJIS Certification.

• First responder, EMT, or advanced first aid.