Director of Communications & Patient Advocacy, APAC

Patients are at the heart of everything we do. Our Communications professionals are passionate storytellers, engaging with colleagues, medical professionals, and the media to connect with meaning and authenticity. You’ll build your creative and strategic initiative to influence Edwards’ many varied audiences and ensure our culture continues to thrive and inspire. Join us to improve quality of care and health outcomes for patients around the world.

The Communications Director, APAC serves as the strategic communications lead, and trusted advisor to APAC leaders, responsible for strengthening the company’s brand, reputation and employee engagement. He (she) also partners closely with regional and global stakeholders to develop and execute integrated communications strategies that are aligned with business priorities, empower organizational transformation, advance commercial growth, and elevate patient impact.

How you will make an impact:

Strategic Communications & Business Partnership

•Serve as a strategic communications advisor and business partner to APAC leadership, aligning communications strategies with regional business priorities and organizational objectives

•Develop and execute integrated communications plans that strengthen corporate reputation, support commercial growth, and reinforce the company’s vision, mission, culture, and leadership position in APAC

•Partner closely with JAPAC and global communications teams to ensure alignment of messaging, campaigns, and corporate narratives

•Provide communications counsel for organizational changes, business transformation initiatives, and key strategic priorities

Internal/Employee Communications

•Lead regional internal communications initiatives that drive employee engagement, culture, alignment, and understanding of company priorities

•Develop compelling leadership communications including all-employee-meetings, leadership messages, organizational announcements, video scripts, and employee engagement campaigns

•Ensure communication strategies support a connected, inclusive, and high-performing culture across diverse APAC markets

External Communications & Corporate Reputation

•Drive external communications strategies to strengthen corporate reputation and increase visibility among key stakeholders including customers, healthcare professionals, policy makers, media, patient communities, and industry partners

•Support media engagement activities including press releases, executive interviews, thought leadership opportunities, and proactive storytelling

•Partner with cross-functional teams to amplify business milestones, innovation stories, clinical evidence/achievements, and patient impact narratives

•Utilize digital platforms, analytics, and emerging technologies to improve communications effectiveness and audience reach

•Ensure all external communications align with industry regulatory requirements, corporate policies, and brand standards

Executive Communications

•Develop high-impact executive communications materials including speeches, presentations, talking points, leadership messaging, and strategic narratives

•Support APAC senior leaders in building authentic leadership visibility internally and externally

Patient Advocacy & Engagement

•Plan and deliver APAC Patient Days and Listening Sessions, creating meaningful platforms for patients to share their experiences and perspectives with employees.

•Develop and produce compelling patient journey narratives and video content that inspire colleagues and reinforce a patient-centric culture across the organization.

•Partner with patient advocacy groups to strengthen engagement, empowering patients to share their voices and contribute to shaping the healthcare and policy environment.

Crisis & Issue Management

•Support APAC crisis communications planning and issues management in partnership with leadership, legal, regulatory, and global communications teams

•Monitor emerging reputational risks and provide strategic counsel on sensitive issues and business challenges

•Develop crisis communication materials, stakeholder messaging, and response strategies to protect corporate reputation

AI & Communications Innovation

•Champion the adoption of AI-enabled tools and emerging technologies to modernize communications planning, content development, audience engagement, competitive insights, analytics, and operational efficiency

What you will need (Required):

•Bachelor’s degree in communications, public relations or a related field and 12 years’ experience of previous related experience Required or

•Master's Degree or equivalent in in related field and 10 years’ experience of previous related experience Required

•Experience working in a large manufacturing company Preferred

What else we look for (Preferred): 

• Proven successful project management skills
• Proficient in Microsoft Office Suite and related tools and systems
• Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
• Excellent ability to read, write and speak English, including the ability to translate
• Recognized as an expert in one or more areas with broad-based advanced knowledge within the organization
• Expert understanding of related aspects of communications processes
• Expert understanding of the business, policies and current practice in communications
• Strict attention to detail
• Ability to interact professionally with all organizational levels
• Ability to manage competing priorities in a fast paced environment
• Represents leadership on projects within multiple areas, interfacing with project managers, communications team and middle management
• Consult in project setting within multiple communications areas, interfacing with low to middle management
• Provides communications leadership to outsourcing partners on a task level, participates on small scale RFP
 

There has never been a more exciting time to join Edwards Lifesciences as we continue our dynamic growth in the structural heart space. We thrive on discovery and expanding the boundaries of medical technology. Innovation starts with human inspiration. Come be inspired.