Client Service Executive

Client Service Executive

Location: Northampton

Job Type: Full-Time

Salary: £30,000 per annum

Our client, a well-established and rapidly growing construction organisation, is seeking a proactive and customer-focused Client Service Executive to join its team in Northampton.

This role offers an excellent opportunity for an organised and ambitious individual looking to develop a long-term career within a dynamic and fast-paced business.

Key Responsibilities

• Managing day-to-day email correspondence and ensuring timely, professional responses.
• Handling inbound calls from new and existing clients.
• Responding to general enquiries and resolving client queries.
• Conducting follow-up communications to maintain strong client relationships.
• Preparing accurate quotations based on client requirements.
• Booking projects and maintaining accurate project records.
• Coordinating internal tasks to support the smooth delivery of services.
• Providing administrative support to wider internal teams.
• Maintaining detailed records of client communications and project information.
• Gathering client feedback and identifying opportunities for service improvements and upselling.
• Developing a strong understanding of the company's service offering.
• Handling warm inbound leads and converting enquiries into paying clients.
• Contributing ideas to improve systems, processes, and operational efficiency.
• Assisting with marketing initiatives, including company brand videos and content creation.
• Supporting the wider business with additional ad hoc tasks as required.

The Ideal Candidate

• Excellent verbal and written communication skills.
• Strong organisational and time-management abilities.
• Exceptional attention to detail and accuracy.
• A proactive and solution-focused mindset.
• Strong customer service and relationship-building skills.
• Confidence using Microsoft Office and other business systems.
• A willingness to learn and contribute new ideas.
• A positive, professional, and team-oriented attitude.

Benefits Include

• 20 days annual leave plus bank holidays.
• An additional day off for your birthday.
• Increased annual leave entitlement after two years' service.
• Company pension scheme.
• Private healthcare and death-in-service cover after qualifying service or promotion to a senior role.
• Ongoing training, support, and career development opportunities.

Apply now to discuss with Gabriella Saunders from ACS Staffing Solutions!