Agency Resources Advisor, Desjardins Agent Network

Temporary position for 12 months.

As an Agency Resources Advisor, within the Desjardins Agent Network (DAN), you play a key role in supporting agent office operations, you do this by supporting the team responsible for onboarding Agents and Team Members (ATM). In this capacity, you help ensure a smooth and efficient onboarding experience by assisting with and monitoring the high volume of IT tickets generated throughout the onboarding process. You act as a critical support partner helping to drive business performance, enhancing service delivery, and leading strategic initiatives with a strong emphasis on leveraging technology and IT-enabled solutions. This role requires strong analytical and problem-solving skills, sound understanding of the DAN, and the ability to collaborate effectively across teams to design and implement impactful, data-driven solutions aligned with organizational objectives and digital transformation priorities. You will serve as a trusted subject matter expert (SME), supporting both leadership and frontline teams while supporting projects, optimizing systems and processes, and driving continuous improvement through the effective use of technology, data insights, and IT frameworks. Your strong communication, collaboration and stakeholder management skills will be essential in building and maintaining effective relationships. You will manage multiple priorities and complex initiatives, using your influencing skills to drive alignment and achieve desired outcomes. Through collaboration, you will coach, support, and guide team members, contributing to a high-performing team environment and fostering a culture of continuous improvement. More specifically, you will be required to:

• Monitor business plans, performance metrics, and key outcomes to assess progress and identify opportunities to improve service delivery

• Support execution of business objectives and action plans through data-driven insights

• Diagnose complex issues, system errors, and operational challenges using detailed analysis of data, trends, and risks

• Develop actionable recommendations to optimize processes and enhance business performance

• Support cross-functional initiatives by developing and presenting action plans to stakeholders. 

• Implement and monitor project outcomes and performance metrics to ensure successful delivery

• Partner with internal teams and stakeholders to deliver solutions and provide advisory support for day-to-day operations

• Drive continuous improvement by identifying process enhancements and supporting change initiatives

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

#ON08*

What you bring to the table

• Bachelor’s degree in a related field. 

• A minimum of three years of relevant experience 

• Please note that other combinations of qualifications and relevant experience may be considered

• Experience in in data analysis, reporting, and generating actionable insights

• Project management experience, with the ability to manage multiple priorities and timelines

• Advanced proficiency in Microsoft Office (Outlook, Word, Excel) & SharePoint

• Intermediate knowledge of business operations and performance metrics

• Intermediate knowledge of IT service management, SAP and workflows

• Intermediate knowledge of the DAN operations

Action oriented, Collaborates, Communicates effectively, Customer Focus, Differences, Interpersonal Savvy, Nimble learning

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Administration (FG)

Unposting Date

2026-07-8