- Salary
- $60k – $65k
- Location
- GA- Atlanta 1 Glenlake Parkway - Atlanta, GA 30328
- Workplace
- Onsite
- Type
- full-time
- Department
- Product
- Seniority
- Mid
- Experience
- 2+ years
- Education
- Bachelor
- Industry
- Technology
- Category
- Customer Success
- Role type
- Individual Contributor
- Environment
- Office
- Source
- Paycom
Overview
As a Platform Success Manager, you'll serve as a key connector between Product, Sales, Support, and Client teams, ensuring users can effectively navigate and maximize platform capabilities. Your responsibilities include managing platform configurations, developing clear documentation, supporting product releases, and driving user adoption. You'll maintain product templates and workflows, create training materials, assist in product releases, and serve as an escalation point for complex user issues. The role requires 2-4 years of experience in Product Support, Customer Success, or similar SaaS roles, with familiarity with tools like Intercom, Zendesk, Atlassian, HubSpot, Microsoft Dynamics 365, or Salesforce.
Skills
Benefits
Languages
About Locality
Locality believes their biggest asset is their people, proud to be an equal-opportunity employer hiring and developing individuals from diverse backgrounds to add to their collaborative culture.
