- Location
- British Columbia
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Support
- Seniority
- Mid
- Industry
- Technology
- Category
- Engineering
- Role type
- Individual Contributor
- Environment
- Office
- Source
- BambooHR
Overview
Customer Support Analyst position with Binary Stream, a Microsoft Dynamics solutions provider. Responsibilities include providing support to VARs and users, resolving customer issues, performing initial analysis using trace/debug tools, maintaining ticket status, monitoring support queues, providing pre-sales trial support, and contributing to knowledge base articles. Requires working knowledge of SDLC, hands-on SQL database skills, experience with Microsoft SQL Server technologies, and programming/debugging experience. The role involves collaboration with internal stakeholders and domain experts to minimize impact on development teams while maintaining high customer satisfaction. Must be able to work outside normal office hours when necessary. This is a remote position based in British Columbia.
Skills
Languages
Remote Scope
About Binary Stream
Binary Stream is an award-winning ISV and SaaS company with over 25 years of experience delivering Microsoft Dynamics solutions, recognized as a BC Top Employer for 2026.
