Hospitality Team Member Capital Circle

Hospitality Team Member at Chick-fil-A is a customer-facing role focused on delivering exceptional guest service and hospitality.

Key Responsibilities

• Greet guests warmly with a smile, make eye contact, and provide friendly, attentive service.
• Take customer orders accurately at the front counter or drive-thru.
• Prepare beverages, desserts, and assemble/serve orders quickly and correctly.
• Maintain cleanliness in the dining room, counter areas, restrooms, and other guest-facing spaces while following health and sanitation guidelines.
• Anticipate guest needs, answer menu questions, handle special requests, and resolve any complaints promptly and courteously.
• Ensure every guest leaves satisfied with a positive experience and "second-mile" service (going above and beyond).
• Support opening/closing procedures as needed and communicate effectively with kitchen staff.
• Uphold Chick-fil-A's brand standards, core values, and operational policies for food safety, quality, and consistency.

Typical Requirements & Qualifications

• Friendly, energetic, outgoing personality with a servant-hearted attitude and positive demeanor.
• No prior experience required — Chick-fil-A provides training
• Must be at least 16 years old
• Available to work a flexible schedule, often including evenings, weekends, and a minimum number of shifts
• Reliable transportation.
• Ability to work in a fast-paced, high-volume environment (hot, noisy, standing for long periods).

What Makes It Different at Chick-fil-A

• Restaurants are closed on Sundays, allowing for better work-life balance.
• Strong emphasis on hospitality and creating a caring, family-like atmosphere for both guests and team members.
• Opportunities for growth, leadership development, scholarships, and advancement within the restaurant.
• Competitive pay that varies by location
• Scholarship opportunities

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.