Customer Management and Administrative Trainer

Toyota Motor Philippines is seeking a Customer Management and Administrative Trainer to join our Dealer Operations Department located at Toyota Special Economic Zone, Santa Rosa – Tagaytay Hi-way, Santa Rosa, Laguna.

As a key member of the Customer Management and Administrative Training Team, the Customer Management and Administrative Trainer is responsible for strengthening Dealer Aftersales capability through structured learning programs, skills development, and training operations support. The role ensures that Dealer Personnel are equipped to deliver consistent service excellence while maintaining compliance with Toyota Dealer standards and Training Requirements.

Your role and responsibilities:

• Drive consistent aftersales capability and service excellence across the dealer network through effective training delivery and performance support.
• Develop and empower dealer aftersales teams through training programs, certification activities, and skills assessments that build technical and customer management competence.
• Maintain accurate training records, learning systems, and hands-on training facilities to support smooth implementation of development programs.
• Lead the Toyota Technical Education Program and help ensure its effective execution, monitoring, and continuous improvement.
• Support cross-departmental training initiatives by coordinating with internal and external stakeholders to align programs with business needs.
• Ensure compliance with TDSP standards and related dealer development requirements by monitoring participation, completion, and training quality.
• Conduct certification exams and practical skills assessments to evaluate learning effectiveness and dealer capability readiness.
• Manage and update dealer training and certification records to ensure accurate documentation and timely tracking of development progress.
• Maintain training systems for accurate monitoring and reporting of attendance, certification status, and program completion.
• Oversee hands-on learning facilities, ensuring tools, equipment, and resources are available, organized, and ready for training activities.
• Plan, coordinate, and execute Toyota Technical Education Program activities and schedules in alignment with training priorities and operational timelines.
• Collaborate with other departments to align training programs with business requirements, organizational goals, and dealer development needs.
• Ensure training programs meet TDSP and other compliance standards by maintaining quality, consistency, and required program documentation.
• Develop and implement standardized training programs for aftersales personnel
• Facilitate classroom and e-learning sessions for key frontline roles

Our perfect match:

• You are a graduate of any business-related courses (Business Administration, Management, Marketing)
• You are capable of clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• You are capable of planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.
• You can create a good first impression, command attention and respect, and show an air of confidence.
• You can actively identify new areas for learning; regularly create and take advantage of learning opportunities; use newly-gained knowledge and skill on the job and learn through their application.
• You can present ideas effectively to individuals or groups when given time to prepare; deliver presentations suited to the characteristics and needs of the audience.

Skills required:

Technical and digital skills

• Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint
• Ability to use data visualization tools such as Power BI
• Skills in design platforms such as Canva
• Basic video editing skills for developing learning and training content

Industry knowledge and experience

• At least 1 to 2 years of related experience in aftersales service operations within the automotive industry
• Knowledge of aftersales processes and workflow operations

Additional capabilities

• Project management skills
• Ability to drive a four-wheel vehicle is an advantage and has Philippine Driver's

Communication and teamwork

Strong communication and coordination skills, with the ability to work collaboratively as a tenacious team player.