Bilingual Customer Service Representative

Position Overview

 

Are you passionate about providing exceptional customer service and fluent in both English and French? Join our dynamic team as a Bilingual Customer Service Representative and become the vital link between our company and our valued customers! In this exciting role, you’ll manage inquiries, coordinate shipments and returns, and play a key part in resolving issues quickly and effectively. If you thrive in a fast-paced environment, enjoy collaborating across departments, and have a knack for organization and communication, this is the perfect opportunity to showcase your skills and make a real impact. Come be part of a company that values your bilingual talents and dedication to outstanding service!

 

Fujifilm Canada offers a permanent hybrid work model, allowing you to split your time between working remotely from home and collaborating onsite at our Mississauga office.

 

Position Responsibilities:

• Communicate professionally with customers via phone, email, and chat.
• Manage the Customer Service email inbox, ensuring timely and accurate responses to all inquiries.
• Follow up on customer requests after initial contact to ensure needs are fully met and any outstanding issues are resolved.
• Review and assign gifting tickets within 24 hours of receipt using the GOMS ticket system.
• Conduct regular follow-ups on open tickets every two weeks to monitor progress and address unresolved matters.
• Generate shipment numbers for the Lab to facilitate re-shipment of returned orders.
• Provide the 3PG team with weekly backorder reports.
• Submit billing adjustments through the FAN (Financial Accounting System).
• Track shipments both internally and externally, investigating and resolving short shipment claims.
• Create and issue return authorization numbers as needed.
• Process Speedy invoices and credits for the Finance Department.
• Support other Customer Service team members with daily tasks as required.

Company Overview

At FUJIFILM Canada, we bring innovation to life for consumers and businesses. From photography to commercial printing, data storage, and industrial solutions, our cutting-edge products make a difference across industries. Whether it’s digital cameras, instax™ instant photo systems, or graphic printing equipment, we’re all about delivering smiles.

We’re searching for passionate, collaborative individuals to grow with us. At FUJIFILM Canada, we value employee satisfaction and offer a flexible and supportive work culture designed to empower your success. If you’re ready to take pride in your work and help us innovate, let’s create brighter futures together!

Our headquarters is in Mississauga, Ontario, a vibrant city known for its cultural diversity, art scenes, scenic parks, and close proximity to Toronto’s bustling energy.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/ca/en/about/region/careers

Job Description

 

Skills/Education:

• 1-3 years of experience in a customer service or administrative role, preferably working with both retailers and end users.
• Strong customer service skills, including active listening, problem-solving, and conflict resolution.
• Exceptional organizational and interpersonal skills.
• Ability to interact professionally, take ownership of issues, and follow through to resolution.
• Proficient computer skills, including accurate data entry and the ability to learn and use various software applications effectively.
• Previous experience working with SAP is a strong asset.
• Excellent verbal and written communication skills in both English and French are required.

Compensation and Benefits:

 

Salary Range: The annual base salary for this position is $48,000.00 to $55,000.00. The exact salary offered will be based on the candidate’s qualifications and experience relative to the requirements of the role. 

Variable Compensation: This role is eligible for an annual performance-based bonus in accordance with the Annual Corporate Performance Bonus Plan.

Benefits: We provide a comprehensive benefits package that includes extended health, dental, and vision coverage, a defined contribution pension plan, paid vacation, personal and sick days, and wellness programs to support your overall well-being. In addition, employees enjoy exclusive discounts on Fujifilm products.

 

Work Arrangement and Hours:

 

Fujifilm Canada offers a permanent hybrid work model, allowing you to split your time between working remotely from home and collaborating onsite at our Mississauga office.

 

Vacancy:

 

This posting is intended to fill a current vacancy.

 

AI Disclosure:

 

Please note that artificial intelligence (AI) tools are not used to assess candidates during the hiring process.

 

 

 

AODA Information

FUJIFILM is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).  Persons with disabilities are encouraged to come forward at any stage in the recruitment process to request accommodation, if needed.  Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.