Business Enablement Lead

At Urban Utilities, our purpose is simple yet powerful – Enrich Quality of Life. With a $7 billion asset base and services spanning 1.5 million residents and more than 31,000 commercial customers across South East Queensland, we are committed to enhancing the liveability of our communities every day.

Your opportunity:

We are excited to be recruiting for a Business Enablement Team Lead for our SAS Laboratory, which forms part of Urban Utilities' Customer & Innovation Group.

The Customer & Innovation Group leads and champions the way Urban Utilities connects with its customers. By understanding the current and future needs of our customers, we continuously evolve our services to deliver meaningful value and exceptional experiences.

Reporting to the Laboratory Manager, the Business Enablement Team Lead is responsible for leading and developing a multidisciplinary team across customer service, contracts, procurement, logistics, quality systems and information management functions.

This is more than an operational leadership role. We are seeking a leader who can mentor and develop people, strengthen team capability, drive continuous improvement and help shape the future direction of the Business Enablement function in alignment with the SAS Laboratory strategy.

You will provide oversight of customer interactions, contract administration, budgeting, procurement, sample receipting, reporting, quality compliance and business systems, ensuring the laboratory consistently delivers high-quality, compliant and customer-focused services.

Some of your accountabilities will include:

• Lead, mentor and develop a multidisciplinary team by creating a culture of accountability, collaboration, customer focus and continuous improvement.

• Translate the SAS Laboratory strategy into team priorities, building capability and positioning the team to meet future business needs.

• Act as a trusted business partner to internal stakeholders by understanding operational requirements and delivering practical and effective solutions.

• Build and maintain strong relationships with external customers, ensuring service excellence and long-term engagement.

• Manage contracts, budgets, procurement activities and service agreements while maintaining compliance with quality, financial and regulatory requirements.

• Drive innovation, process improvement and business transformation initiatives that enhance service delivery, quality outcomes and operational efficiency.

• Ensure data integrity, reporting accuracy and compliance with laboratory information and quality management systems and accreditation requirements.

You can also learn more about our laboratory here - https://saslaboratory.com.au/

About you:

We are seeking a motivated and people-focused leader who is passionate about developing others and contributing to the future success of the SAS Laboratory.

Ideally, you will bring:

• Strong commercial and operational leadership experience, with an understanding of laboratory environments and business support functions.

• Experience within a NATA-accredited laboratory environment, preferably within the water and wastewater industry.

• A minimum of three years' experience leading or managing mid-sized teams and delivering business outcomes through effective planning, resource management and stakeholder engagement.

• Demonstrated ability to coach, mentor and develop staff, building a high-performing and engaged team culture.

• Experience leading teams through change and implementing continuous improvement initiatives.

• Strong customer focus and the ability to build trusted relationships with both internal and external stakeholders.

• Experience managing rosters, workload allocation and team resources to optimise performance.

• Experience managing budgets, procurement activities and supplier relationships.

• Performance of on-call duties is an inherent requirement of this role. Further information will be provided during the recruitment process.

• This role is based at our SAS Laboratory in Darra and is expected to be performed onsite on a full-time basis.

At Urban Utilities, we believe our workforce should reflect the community we serve. We welcome applications from people of all backgrounds and experiences, including First Nations peoples, people with disability, members of the LGBTIQ+ community, veterans, emergency responders and people from culturally and linguistically diverse backgrounds.

You might not meet every single requirement listed. If you are excited about the role and believe you can make a strong contribution, we encourage you to apply.

If you require adjustments at any stage of the recruitment process, please let us know so we can support you.

Why Urban Utilities

Urban Utilities delivers essential water and wastewater services to more than 1.5 million people across Southeast Queensland. Every day, our teams work to support thriving communities and a sustainable future.

• Generous Salary Packaging options, including novated leases

• Corporate discounts across Health insurance, technology and more

• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family

• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!

• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

There’s no us without you. Come shape the future with us.

How to Apply

Click ‘Apply’ to submit your application.

Please note: applicants may be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent team at [email protected]

Our Talent team & Hiring Managers kindly request that no unsolicited CVs are sent for this role.