- Location
- Hungary - Budapest - Advance Tower I
- Workplace
- Hybrid
- Type
- Full-time
- Experience
- 3+ years
- Education
- High School
- Source
- Workday
Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivalled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.
POSITION OVERVIEW:
The Customer Service and Troubleshooting functions are part of Global Business Services – Procure to Payment (P2P). This position is responsible for resolving all assigned incoming cases quickly and accurately, demonstrating knowledge of the end-to-end process with extreme focus on customer service, issue resolution to create a great end user experience.
This position involves operational activities and execution in routine systems and/or processes. It may require specialized training but does not require an advanced level of independent work, judgment, and/or decision-making.
The representative performs basic analysis in accounting, finance, procurement, and customer service. They apply their knowledge to synthesize information and draw conclusions based on the requested requirements.
MAJOR AREAS OF RESPONSIBILITY:
Process and troubleshoot invoices accurately and efficiently throughout the month utilizing different ERPs and systems.
Pro-actively chasing outstanding actions to ensure invoices are processed and paid on time.
Research and resolve supplier disputes and issues. Resolution to include root cause analysis and proactive steps to mitigate future issues.
Provides customer service, answering and resolving questions, as well as customer problems; directs different cases to the department or person in charge for correct resolution; Educates internal and external customers on policies and procedures as appropriate; prepares and provides data for clients; retrieves and requests additional documentation when required.
Adhere to contractual payment terms to ensure the smooth operation of the business while maximizing cash flow.
- Ensures that documents are processed, in accordance with policies and procedures; maintains data tracking logs for metrics, production and compliance reporting; validation of accuracy of supporting documentation used in exceptions; allocates income or expenses when processing documents; validation and recording of transactions in subsidiary books; enters journal entries; compares data from various sources with recorded transactions for processing; identification of items (e.g., documents, claims, receipts) to escalate; and verify customer information (e.g. name, supplier number) in systems.
Contributes to quality control by reviewing documentation for accuracy and compliance with policies and procedures, adheres to legal and regulatory requirements to ensure compliance; Notifies management of quality issues or concerns by identifying data trends and system and process issues, and communicating to stakeholders; shares process improvement suggestions; and performs quality controls on processed documents.
Completes assigned work and priorities using policies, data, and resources; collaborating with managers, co-workers, internal clients, and others involved in the processes.
Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans; using the open-door policy; and applies them in the execution of processes.
Maintains involvement and communication through telephone, email, chat, or any other means with internal and external clients involved in the processes.
Identifies opportunities for optimization and continuous improvement of processes related to the department, to establish new strategies and apply best practices.
Provides support and makes any other request that is required by the company's needs.
REQUIRED EDUCATION/EXPERIENCE:
Professional Technician or university high school student in Accounting, Finance or Business Administration.
3+ years of experience in Accounts Payable, Procurement or Customer Service.
Shared Service Centers experience is desirable.
Confident knowledge of MS tools (Outlook, Excel)
Ability to multitask and follow (frequently changing) priorities
Team person attitude, quick learner, flexibility and high adaptability to change
Positive approach and a "can-do" attitude
Nice to have:
Process Improvement/Process Standardization/Process Automation experience
REQUIRED SKILLS:
Proficiency in English: B2+ English Level.
Desirable: Basic AP (Accounts Payable) Terminology knowledge in German, Swedish, Spanish, Italian, Portuguese, Dutch, French.
MS Office: Word, Power Point, Outlook - Excel intermediate
ERPs (Enterprise Resource Planning) experience (Oracle, SAP, JD Edwards, Mainframe).
Experience using Coupa software and other financial tools is desirable.
