Operations Support (Public Benefits Specialist, Entry) Bilingual Spanish & English Required

Initial Posting Date:

09/15/2026

Application Deadline:

09/22/2026

Agency:

Department of Human Services

Salary Range:

$3,798 - $4,954

Position Type:

Employee

Position Title:

Operations Support (Public Benefits Specialist, Entry) Bilingual Spanish & English Required

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Bilingual requirement English and Spanish

This position requires duties to be completed in both English and Spanish. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test. 

Opportunity awaits! Are you passionate about engaging with families and communities? Are you committed to ensuring the well-being of others and offering them support? Would you enjoy working with a team that is dedicated to serving children, families, and communities? If so, we’d love to hear from you!

Summary of Duties

As an Operations Support, you will:

Provide assistance to individual and families seeking services by providing specialized assistance on behalf of program staff. This position helps to guide customers of Self Sufficiency Programs (SSP) through the sharing of rules, policies, procedures, and programs by performing case aid duties in collaboration with other branch staff. This position also may assist customers in meeting emergent needs for SNAP and issues authorized payments for services.

• In a professional, respectful manner, create a welcoming environment for the public (over the telephone, in person in the lobby, at the counter and by written correspondence) by exploring the purpose of the contact and how we can be of assistance.

• Review applications, forms or other documents for compliance with program criteria and completeness including appropriate documentation if necessary.

• Schedule interview, home visit, referral appointments. Set up and maintain appointment schedules for multiple workers.

• Issues support service payments on behalf of the Family Stability Coach as authorized in the case plan.

• Perform specialized record processing activities requiring independent judgment to make decision or select a course of action based on laws, rules, policies and procedures within TANF, SNAP, ERDC or TA-DVS.

• Utilize the State’s Electronic Document Management System by scanning necessary documents to electronically store, manage and access case files.

Minimum Qualifications

To qualify for this position, you must be bilingual in Spanish and English.

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR

• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR

• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

We are looking for candidates with:

• Experience providing respectful, person-centered customer service by actively listening, communicating clearly, responding appropriately to individual needs, and following through to resolve questions or concerns.

• Experience working with people from diverse backgrounds, perspectives, and lived experiences by recognizing individual needs and adapting approaches to promote inclusive interactions.

• Experience collaborating with others by communicating effectively, contributing to shared goals, and supporting a respectful and productive team environment.

• Experience recognizing and considering others’ perspectives, feelings, and needs while responding with patience, respect, and understanding.

Attention all candidates! A COVER LETTER IS PREFERRED.

• Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.

• Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions

• Your work schedule will be 8:15 a.m. – 5:15 p.m., Monday – Friday Pacific Standard Time (PST). Occasional overtime may be available.

• Employees in these positions may be required to work a flexible work schedule as a condition of employment. This is understood to mean that the hours of work may vary and could include evenings and weekends under certain circumstances.

• Travel may be required to meet business needs or to attend employee training classes.

• Must possess a valid driver's license and acceptable driving record to use state vehicles. Reasonable accommodations per the ADA or creative solutions in certain cases may be used to meet this need.

• This position is assigned to the Store Front Office incumbent will be working in an office environment in-person. The office is constructed of cubicles, so work is often interrupted, and noise level is sometimes high.

• You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions. 

• You may encounter stressful situations that require quick decision-making to ensure safety of yourself and others.  

• Fast paced environment with constantly evolving policies and procedures.

• Repetitive motions, prolonged sitting, and daily computer and technology use.

• High volume of computer work/keyboarding in a fast-paced team environment.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Adrian Ortiz. If you contact the recruiter, please include the job requisition number: REQ-206761.

• Email: [email protected]

• Phone (call or text): 541-408-6557