Information Technology Officer, Dar Es Salaam

JOB SUMMARY

The Information Technology Officer provides frontline technical support and operational IT services for FHI 360 staff and project offices in Tanzania. Serving as the primary point of contact for end-user support, the position is responsible for workstation deployment, software installation, user account provisioning, asset and inventory management, and troubleshooting of laptops, mobile devices, printers, network connectivity, and productivity applications.

The IT Officer supports onboarding and offboarding processes for a rapidly growing workforce and ensures secure, reliable, and efficient technology operations. Working closely with the Systems Administrator and Manager, DTT, the position supports corporate IT infrastructure, implements IT policies and standards, and contributes to technology initiatives that enable digital health programs and organizational operations.

The role diagnoses and resolves hardware, software, operating systems, and network-related issues, escalates complex incidents as appropriate; and collaborates with technical teams. The role reports to the IT Manager DTT.

RESPONSIBILITIES / DUTIES

• Provide first-line technical support for desktops, laptops, printers, mobile devices, videoconferencing equipment, and productivity software.

• Prepares devices for deployment and supports staff onboarding and offboarding activities

• Configure and deploy laptops, desktops, mobile devices, and peripherals.

• Diagnoses (identifying root causes), and resolve routine hardware, software, network, and connectivity issues and operating difficulties.

• Escalate complex issues to the Systems Administrator or Manager as appropriate.

• Manage support tickets and ensure timely resolution of incidents.

• Provision and deprovision of user accounts, devices, email access, and application permissions.

• Assist users with password resets, MFA enrollment, and account-related issues.

• Maintain inventory of IT assets and software licenses.

• Support asset tracking, equipment replacement, and disposal activities.

• Maintain accurate records within organizational asset management systems.

• Provide user support for Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, Word, Excel, and PowerPoint.

• Support meeting room technology and remote collaboration tools.

• Support office networking equipment and connectivity issues.

• Provide technical support during meetings, workshops, training, and field activities.

• Assist with IT setting up new office locations and project sites.

• Support implementation of endpoint security procedures.

• Assist with patching, antivirus monitoring, and device compliance requirements.

• Report security incidents and policy violations to supervisors.

• Supports incident documentation to support effective service delivery.

• Providing end-user training as appropriate.

Knowledge & Skills:

• Working knowledge of Windows desktop operating systems.

• Familiarity with Microsoft 365 administration and support.

• Basic understanding of networking concepts (TCP/IP, Wi-Fi, VPN).

• Experience troubleshooting hardware and software issues.

• Familiarity with helpdesk ticketing systems and asset management tools.

• Strong customer service orientation.

• Excellent communication and interpersonal skills.

• Ability to manage multiple requests and competing priorities.

• Ability to explain technical concepts to non-technical users.

QUALIFICATIONS

• Diploma in information technology, Computer Science, Information Systems, or related field.

• 2-4 years of IT support experience.

• Microsoft 365 Fundamentals (MS-900)

• Azure Fundamentals (AZ-900)

• CompTIA A+

• CompTIA Network+

• ITIL Foundation

• Google IT Support Professional Certificate

TRAVEL

Less than 10%

TYPICAL PHYSICAL DEMANDS

Typical office environment. Constantly uses a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Must be able to remain in a stationary position 50% of the time.

TECHNOLOGY

Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

How to Apply:

FHI 360 has a competitive compensation package. Interested candidates may apply online by uploading their Application Letter, Curriculum Vitae (CV)/Resume, Photocopies of Certificates and Names and Addresses of three (3) referees

FHI 360 is an Equal Opportunity Employer. Closing Date:  23 September 2026. Only short listed candidates will be contacted

The expected hiring salary range for this role is TZS   40,000,000 - 55,000,000 for annual  basic salary. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, market pay,  and budget. For internal candidates, salary placement will also follow FHI 360’s current promotional increase guidelines.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment  process. If you have questions or concerns about correspondence from us, please email [email protected].

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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