Middleware Support Engineer 2475

User Experience Researchers Pteltd

Today

Description

Provide Level 2 technical support, platform monitoring, and performance tuning to maintain high availability and uninterrupted service continuity.
Provide advanced troubleshooting and resolution for complex technical issues across middleware and application platforms.
Collaborate with developers, infrastructure teams, and vendors to define and implement effective solutions.
Identify recurring issues and optimization opportunities while maintaining comprehensive and up-to-date support documentation.
Perform in-depth root cause analysis (RCA) and coordinate with engineering teams to drive timely and sustainable resolutions.
Monitor incidents and provide proactive and reactive support to maintain platform stability and performance.
Ensure compliance with agreed targets, Service Level Agreements (SLAs), and operational requirements.
Support integration and middleware environments and contribute to continuous service improvement.
Maintain technical documentation, troubleshooting guides, and operational procedures.

Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
Relevant experience in Level 2 application, middleware, or platform support.
Strong hands-on experience with IBM WebSphere Application Server (WAS).
Advanced knowledge of webMethods and integration/middleware technologies.
Working knowledge of Apigee is preferred.
Experience with Axway or similar API/integration technologies is an advantage.
Strong troubleshooting, problem-solving, and root cause analysis skills.
Experience working with developers, infrastructure teams, engineering teams, and external vendors.
Good understanding of incident management, service monitoring, and SLA-driven support environments.
Strong communication and documentation skills.
Ability to work independently and effectively in a fast-paced operational environment.

Compliance