FIELD SERVICE TECHNICIAN

Description

Field Service Technician

Full-Time

Hours: Monday to Friday, NO holidays, NO weekends

Benefits: Medical, Dental, Vision, 401k, 401k Match, Life Insurance, Voluntary Life Insurance, AD&D, and more!

POSITION SUMMARY:

Perform maintenance, repair and installation NDT equipment at customer locations or in-house.

ESSENTIAL RESPONSIBILITIES, AUTHORITIES AND EXPECTATIONS:

• Troubleshoot, repair to component level (if needed), and install a wide range of equipment from multiple manufacturers.
• Ability to read and interpret schematic drawings
• Perform periodic maintenance on equipment.
• Interface with customer(s) to schedule service call(s) for both repair and maintenance activities.
• Provide technical support to customers when they are attempting to troubleshoot/repair their own equipment.
• Provide technical support to fellow service technicians when needed.
• Follow up with customers to ensure product repairs are satisfactory and service call was performed to expectations.
• Participate with planning equipment layout/facilities requirements for installation of equipment.
• Advise customers if equipment is not in compliance with current safety standards, including operator safety and equipment protection.
• Partner with sales department to determine what replacement equipment will satisfy customer needs when equipment has reached end of life and needs to be replaced.
• Train customer personnel on safe and proper operation of equipment.
• Train customer personnel to perform any maintenance that needs to be done by operators.
• Partner with Service Coordinator to schedule workload efficiently to minimize customer inconvenience and maximize productivity.
• Review jobs and timesheet each week for accuracy.
• Maintain accurate inventory and supplies for assigned warehouses.
• Responsible for maintaining valid calibration dates on diagnostic tools, meters, and equipment.
• Complete and submit a weekly vehicle inspection report to the designated Service admin staff.
• Follow all safety practices appropriate for jobs being performed.
• Look for opportunities while on job sites that could benefit customers and the company.
• Maintain facility cleanliness and work area at the customer site and at warehouse locations.
• Turn in paperwork such as work orders and expense reports in a timely manner.
• Be on time, reliable and professional while maintaining TED's core values.
• Willing to travel, sometimes overnight and on short notice.
• Other duties as assigned.

• KNOWLEDGE/SKILLS/ABILITIES: Experience in electronics. Complete understanding of Centura X-Ray products. Excellent oral/written communication skills. Excellent phone etiquette. Able to multi-task. Customer service driven, teamwork orientated, professional, upbeat, energetic, takes initiative, dependable, takes pride in work. Detail Orientated (performs in a manner that will prevent errors and omissions).