Senior Director Hospital Operations I

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Senior Director Hospital Operations I

                        

Location

Mayfield Hts

                    

Facility

Hillcrest Hospital

                     

Department

Hillcrest Executive Office-Hillcrest Hospital

                      

Job Code

T97917

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.  

As a Senior Director of Hospital Operations I, you will lead the administrative, clinical, and operational aspects of Hospital Operations departments supporting Mentor and Hillcrest hospitals. This is a broad hospital operations leadership position responsible for providing cross functional oversight across multiple service areas and departments, rather than focusing on a single function. In this role, you will work across hospital operations, ambulatory operations, institutes, and shared services to support day-to-day performance and organizational priorities. You will develop and implement quality management protocols, recommend changes to policies, facilities, equipment, and programs, and serve as a strategic advisor to the Executive Director of Hospital Operations. This position oversees ambulatory operations that impact hospital workflows, ensuring effective coordination, collaboration, and operational performance across the organization.

This role requires a seasoned operations leader with strong management experience who can navigate a complex healthcare environment, build strong partnerships across departments, and oversee broad operational needs across both hospitals.

A caregiver in this role works days from 8:00 a.m. -- 5:00 p.m., with responsibilities split between the Hillcrest and Mentor locations.

A caregiver who excels in this role will:

• Oversee administrative, clinical, and operational aspects of Hospital Operations departments falling under the Senior Director's control.

• Responsible for the development and maintenance of an effective organizational structure in order to facilitate facility goals.

• Establish standards and expectations for patient satisfaction.

• Promote and maintain good patient and customer relations and perform patient / customer satisfaction assessments via surveys and questionnaires.

• Monitor the environment and implement changes to ensure patient comfort and safety, as well as for employees within their respective work areas.

• Develop reporting mechanisms and key indicators to describe the workload volume and acuity, patient interventions, quality performance, clinical outcomes and productivity of the departments' operations and services.

• Monitor, analyze, trend, report and recommend actions to the Executive Director, Hospital Operations based on these indicators to improve personnel staffing patterns, service quality and/or productivity performance.

• Direct the development and implementation of business plans for new or revised ventures and/or expansion of services and programs that may include the acquisition of other practices and/or services to include facilities as well as personnel.

• Research, perform analysis, compile data and advise the Executive Director, Hospital Operations relative to long-range planning strategies, department organization, financial forecasting, personnel management, patient relations, space and equipment, marketing strategies and external institution relations.

• Ensure development and completion of the budgetary process for departments as related to annual operating and capital budgets, with respect to expenses, revenue and fee schedules, and ongoing financial monitors and reports.

• Serve on appropriate committees and other groups as the administrative representative of the respective departments and disseminate information from other sources to the departments.

• Promote and maintain harmonious inter-intra departmental relationships and represent the departments in coordinating administrative and operational activities which interface with other departments.

• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• Bachelor’s Degree in Business Administration, Finance, Health Care Administration or related field

• Eight years of progressively responsible experience in a healthcare environment, hospital or health system, including five years of demonstrated management experience

• Oral and written communication in English

Preferred qualifications for the ideal future caregiver include:  

• Master’s Degree may offset years of experience

• Prior leadership experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.

• Ability to operate a computer and other office equipment.

• Ability to communicate effectively and exchange accurate information.

• Ability to travel throughout the health system.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic is pleased to be an equal employment opportunity employer.