Product Support Analyst, AI Automation Co-op (Winter 2027)

Job Posting

Product Support Analyst, AI Automation Co-op

Get ready for a Naan-Traditional placement experience! 🫓

We’re not your average bakery. We’re a team of passionate thinkers and doers who are challenging the idea of what a bakery can be. We operate like a startup, powered by creativity and a ‘roll up your sleeves’ mentality, to give our customers the best possible product.

 

Job SummaryAs a Product Support Analyst, AI Automation (Co-op) on the Cerebro Commercialization team, you will support users across the business by investigating issues, managing support requests, creating documentation, tracking support performance, and helping develop AI-powered automation tools. This role combines technical troubleshooting, AI development, data analysis, and user support in a fastpaced environment.

Key Responsibilities

• Manage and triage support tickets through Jira
• Investigate issues using application data, dashboards, cameras, and MES integrations\
• Gather information from users and coordinate resolution with technical teams
• Create and maintain user guides, knowledge articles, and release documentation in Confluence
• Monitor and report on support KPIs and process performance
• Design, build, and improve an AI support agent to automate support workflows
• Partner with cross-functional teams and end users to continuously improve the Cerebro platform

Key Qualifications

• Currently pursuing a degree in Computer Science, Software Engineering, Data Science, Information Systems, or a related field
• Experience building AI agents or LLM-based applications through projects, coursework, hackathons, or previous co-ops
• Working knowledge of Python and APIs
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent written communication and documentation abilities
• Self-motivated with the ability to manage multiple priorities independently
• Comfortable working directly with business users and manufacturing teams
• Assets: Experience with Jira, Confluence, AI agent frameworks, technical support environments, manufacturing systems, computer vision, or IoT solutions.

In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.

FGF Brands may use Artificial Intelligence (AI) tools as part of our recruitment and selection process. These tools may assist in screening, assessing, or selecting applicants. AI tools are used to support our recruitment process, with final hiring decisions made by our recruitment and hiring teams. FGF Brands is committed to providing an accessible recruitment process. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. If you require an accommodation, please let our recruitment team know, and we will work with you to meet your accessibility needs.