Manager, Global Platform Technology - ITAD

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Job Description: 

Manager, Global Platform Technology - ITAD

As Manager, Global Platform Technology, you will lead distributed engineering teams to deliver high-quality technology solutions aligned with business priorities across the IT Asset Disposition (ITAD) and reverse logistics business. You will be a strong partner to Business and Product leaders, driving execution, collaboration, operational excellence, and engineering performance in a fast-paced environment.

Your Role

• Lead, mentor, and develop distributed engineering teams with direct reports, fostering ownership, accountability, collaboration, and continuous improvement.
• Partner closely with Business, Product, and Technology leaders to translate business priorities into clear engineering objectives and successful outcomes.
• Drive end-to-end delivery, managing priorities, dependencies, risks, and commitments with strong ownership and accountability.
• Establish effective onshore/offshore communication and collaboration, ensuring transparency, alignment, and seamless execution across locations.
• Leverage Jira and Confluence for delivery planning, backlog management, documentation, reporting, and team collaboration.
• Own and continuously improve incident management and production support processes, ensuring timely resolution, effective escalation, root-cause analysis, and prevention of recurring issues.
• Partner with Engineering, Infrastructure, and Support teams to improve production stability, system reliability, and operational efficiency.
• Lead teams delivering high-volume, user-facing web applications that are scalable, reliable, secure, and performant.
• Communicate effectively with technical and business stakeholders, including senior leadership, clearly articulating status, risks, issues, and business impact.
• Lead by example with a can-do attitude, strong work ethic, and willingness to take ownership of challenging situations.
• Thrive in a high-paced, dynamic environment, effectively managing multiple priorities and delivering against aggressive timelines.

What You Bring

• 8+ years of experience in software engineering, technology, or enterprise IT.
• 2+ years of experience managing engineering teams with direct reports, preferably in a distributed/onshore-offshore model.
• Proven experience managing incident management, production support, problem management, and service reliability.
• Experience building and supporting high-volume, user-facing applications at enterprise scale.
• Prior experience with major technology platforms such as .NET, Java, Python and/or other similar programming language.
• Experience with cloud-native technologies and architectures on Azure, AWS, Google Cloud, or other major cloud providers.
• Strong database knowledge and troubleshooting skills, with the ability to guide teams through complex technical and production issues.
• Strong experience leading geographically distributed teams with excellent onshore/offshore communication and collaboration skills.
• Proven ability to partner effectively with Business, Product, and Technology stakeholders.
• Strong expertise with Jira and Confluence.
• Excellent communication, presentation, influencing, and stakeholder management skills.
• Strong ownership mindset with a demonstrated "can-do" attitude and lead-by-example leadership style.
• Ability to operate effectively in a high-paced environment, manage ambiguity, and deliver results under pressure.