Service Manager - Automotive

Service Manager (Automotive / Fixed Operations)  

We’re hiring a Service Manager to lead our service department in Eugene, OR. —driving performance, improving consistency, and delivering an exceptional customer experience. 

This is a high-impact leadership role where you’ll take ownership of operations, team performance, and service outcomes. With a strong foundation already in place, this role is focused on execution, accountability, and long-term success. 

Why This Role Matters 

• Direct impact on store performance, service revenue, and customer satisfaction 

• Established team and processes—focus is on leading and optimizing, not rebuilding 

• Opportunity for long-term career growth within a stable, mission-driven organization 

What You’ll Do 

Service Department Leadership 

• Lead daily operations of the service department, including workflow, scheduling, and quality control 

• Manage, coach, and develop Service Technicians and service staff 

• Ensure timely, high-quality vehicle service, repairs, and installations 

Performance & Operations 

• Drive performance across key metrics:  

• Service revenue and profitability 

• Technician productivity and utilization 

• Turnaround time and workflow efficiency 

• Customer satisfaction and retention 

• Maintain accountability for department KPIs and operational results  

Administrative & Systems Management 

• Oversee all service-related administrative functions:  

• Work orders, billing, and documentation 

• Inventory and parts coordination 

• Scheduling and workflow management 

• Ensure accuracy, consistency, and compliance across all service records 

Systems & Technology Requirements (Key for Success) 

We are looking for a Service Manager who is highly comfortable working in systems and using data to drive decisions. 

• Experience working in a Dealer Management System (DMS) required (examples: Dealertrack, Reynolds and Reynolds, CDK Global, etc.) 

• Dealer track experience strongly preferred. 

• Familiarity with CRM systems and service-related software 

• Proficiency with Microsoft Office (Excel, Outlook, Word) 

• Ability to:  

• Track and manage technician schedules and work orders digitally 

• Use reporting tools to monitor KPIs and performance 

• Maintain accurate data entry across service and inventory systems 

➡️ Success in this role requires strong computer literacy, attention to detail, and disciplined system usage. 

What Success Looks Like (First 6–12 Months) 

• Rapid adoption of company systems, workflows, and service processes 

• Establish consistent execution across scheduling, communication, and service delivery 

• Build trust with team members and customers 

• Take full ownership of department performance 

• Achieve or exceed service KPIs and productivity targets   

What We’re Looking For 

Required Qualifications 

• 3+ years of automotive or dealership service experience 

• 2+ years of leadership experience managing technicians or service teams 

• Strong customer service and communication skills 

• Proven ability to manage multiple priorities in a fast-paced environment 

• High level of organization and accountability 

• Strong computer literacy and systems experience, including DMS usage 

• Valid driver’s license and acceptable driving history 

Preferred Qualifications 

• Experience as a Service Manager, Shop Manager, or Fixed Operations leader 

• Experience with Dealertrack, Reynolds & Reynolds, or similar DMS platforms 

• Demonstrated success improving technician productivity and shop performance 

• Experience managing service KPIs and operational reporting 

• Mobility or adaptive vehicle experience (a plus) 

Key Traits for Success 

• Performance-driven: Motivated by results and measurable outcomes 

• Administratively strong: Detail-oriented with systems, reporting, and processes 

• Customer-focused: Committed to delivering a high-quality experience 

• Team-oriented: Works effectively across departments 

• Ownership mentality: Proactive and accountable 

• Career-focused: Interested in long-term growth and stability  

Work Environment 

• Combination of office and service shop environment 

• Fast-paced, hands-on setting 

• Ability to lift up to 30 lbs and work around equipment as needed  

About Us