Business Unit Administrator III (Auxiliary Services for Meal Plans & Cardinal Card Office)

Department:

Location:

Belknap Campus

Time Type:

Full time

Worker Type:

Regular

Job Req ID:

R109242

Minimum Requirements:

Bachelor's degree in a related field and four (4) years of relevant experience or an equivalent combination of education and experience. Grade 7 (Salaried)

Position Description:

The position of Business Unit Administrator III for Auxiliary Services manages the Meal Plan Program and Cardinal Card Systems by providing operational, technical, and customer service support for the University meal plan program and Cardinal Card Office. This position reports to the Director of Auxiliary Services and serves as a primary technical resource for the Atrium campus card and meal plan management system, ensuring the accurate administration of meal plans, declining balance accounts, card services, and related auxiliary operations.

Essential Job Functions

Atrium System Administration and Technical Support

• Serve as a primary administrator and technical support resource for the Atrium campus card management system.

• Configure, maintain, and monitor meal plan and card-related system settings, user permissions, and operational parameters.

• Troubleshoot and resolve issues involving transactions, account balances, card production, and system integrations.

• Coordinate testing and implementation of software updates and enhancements.

• Create and maintain system documentation and training materials.

Meal Plan Program Administration

• Administer meal plan enrollment, adjustments, and account maintenance.

• Monitor meal plan utilization and reconcile data with university systems.

• Support audits and compliance activities.

Cardinal Card Operations

• Support card issuance, replacement, and account management.

• Troubleshoot card reader and transaction-related issues.

• Coordinate with campus departments utilizing Cardinal Card services.

Reporting and Data Management

• Generate routine and ad hoc reports from Atrium and related systems.

• Analyze transaction data and support reconciliations and audits.

Customer Service and Training

• Respond to inquiries from students, faculty, staff, and parents.

• Train users and departmental partners on systems and procedures.

Preferred Qualifications

• Experience with CBORD Atrium, CS Gold, or similar campus card systems.

• Higher education auxiliary services experience.

• Three years of experience supporting business systems, auxiliary services, or related operations.

• Strong analytical, troubleshooting, and customer service skills.

Knowledge, Skills, and Abilities

• Technical systems support and problem solving.

• Data analysis and reporting.

• Excellent communication and collaboration skills.

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.

If you require assistance or accommodation with our online application process, please contact us by email at [email protected] or by phone 502-852-6258.