Business Specialist III - Investigations/Community & Professional Services

The City of Lakewood is dedicated to upholding City values to include: Performance Excellence, Leadership, Respect and Collaboration. Best fit candidates will demonstrate innovation, customer service, dedication, passion and engagement. All people, citizens and employees, will be treated with respect, relevance, and importance.

HIRING RANGE: $29.40 - $32.67/hour

The position supports the Division Chiefs with administrative tasks as assigned. The position also provides support for commanders, sergeants, and agents. The position serves as a focal point for inquiries and office operations for the Division Chiefs assigned.

Essential Duties and Responsibilities

Incumbent is accountable for all duties of this job and other projects and responsibilities may be added at the City’s discretion. Employees must be able to perform the essential duties of this job with or without reasonable accommodation.

• Acts as the point of contact for the assigned duties, answering calls, screening inquiries, researching questions, responding to, and directing callers to appropriate staff or department.

• Assists the Division Chiefs in performing various administrative functions including calendaring, electronic filing, and records management, making photocopies, delivering information, etc.

• Responsible for maintaining and scheduling maintenance of office machinery.

• Handles accounts receivable for the divisions.

• Ensuring all purchases are being billed to the correct accounts and assisting with month-end financial reporting as needed.

• Performs accounts payable/receivable functions for the division; prepares monthly credit card reconciliation; manages department’s contracts and purchase orders; enters vendor and sponsor information into software for tracking purposes.

• Coordinates overall travel and training requests for the Divisions.

• Acts as back up for support staff in other divisions.

• Assists with special projects and events as needed.

• Strictly maintains confidentiality while working with sensitive issues.

• Prepares memos of correspondence with internal or external stakeholders.

• Provides support for the Division Chiefs (typing, proofreading, and formatting documents).

• Establishes correspondence standards for the department and serves as a resource for other administrative staff in the areas of protocol and policy.

• Prepares agendas as needed and records minutes for staff and committee meetings, as assigned.

• Orders and maintains office supplies, acts as division(s) buyer.

• Must be able to interact with others in a positive manner

• Requires regular and reliable attendance.

• Maintains internal rosters to support operational and administrative functions.

Reporting Relationships

Supervision Received: For supervision and evaluation purposes, the employee will be assigned to the division chief of the Investigation Division. For day-to-day tasks and long-term projects, employee will support and receive direction from the division chief of the Investigation Division and the division chief of the Community and Professional Services Division.

Supervision Exercised: None

Knowledge, Skills and Abilities

• Ability to deliver excellent customer service and work both independently and as a team member.

• Strong proofreading skills, attention to detail, and effective communication skills (grammar, verbal, and written).

• Demonstrated professionalism, tact, and diplomacy with staff, officials, and external customers, especially in challenging situations.

• Ability to manage time efficiently, handle interruptions, shifting priorities, and meet tight deadlines.

• Discretion and independent judgment, including maintaining confidentiality with sensitive issues.

• Proficiency in organizing, maintaining, and managing electronic and paper filing systems.

• Critical thinking and ownership of projects, following through to completion.

• Ability to coordinate meetings and events and efficiently organize assignments or projects.

• Basic knowledge of accounting principles, department policies, and mathematical skills for handling vouchers and statements.

• Ability to pass reference and background checks (including fingerprints) and a credit check required. Must be able to pass a pre-employment drug screen.

• Due to the nature of the work, an employee in this position may be considered essential. Essential personnel are determined by the chain of command, the type of emergency, and human resources needed.

Technological Skills

• Ability to demonstrate high level of proficiency with Workday, Laserfiche, SharePoint software.

• ​Ability to demonstrate proficiency with Microsoft suite (Excel, Powerpoint, Outlook, Word, Graphing Software’s, Lucid Chart, etc.)

• Knowledgeable of set up and operation of various conference room technology including Polycom and ClickShare devices. 

• Demonstrates strong technology proficiency and the ability to quickly learn new software and systems.

Education and Experience (Must represent the minimum required for this position)

• Education: 

  • High school diploma or equivalent required.

• Experience:

  • Minimum of two years’ experience in an administrative or clerical position required.

  • Experience with a knowledge of legal terminology and documents, preferred.

  • Experience in a police environment, preferred.

  • Ability to keyboard at 60 wpm is preferred; data entry (10-key) experience required.

  • Bi-lingual (Spanish speaker) is a desirable qualification.

Certification/Licenses/Specialized Training

• None

Working Conditions and Physical Requirements

Must successfully complete and maintain required state or departmental physical standards and certifications.

LIGHT WORK: Exerting up to 30 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.  If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Physical Demands

• Bend or position self to move items from higher place to lower place or vice versa

• Sit, stand or be stationary

• Talk, hear, converse, communicate, or exchange information

• Stoop, kneel, crouch, crawl, climb, balance, turn or twist, all of which may include awkward positions on both even and uneven terrain

• Use of hands and/or fingers in a repetitive motion to handle, pinch, grasp, move, feel, and inspect, etc.

• Walk, ascend, descend on both even and uneven terrain

• Vision to include distance, depth perception, peripheral and color

Environmental Conditions may include

• Office settings

Physical Requirements – No Physical Needed

• Lift, carry, push, pull, move, or positions from all levels up to 30 pounds with or without assistance

The City of Lakewood is a drug-free workplace that provides employment opportunities in compliance with all pertinent federal, state, and local laws. All Lakewood employees are expected to work and complete all tasks in a safe manner consistent with training, standard operating procedures, City or Department policies, and common sense. Working in a safe manner includes the use of personal protective equipment (PPE) and complying with all City and/or Department safety rules. Horseplay on-the-job is strictly forbidden. The failure to work in a safe manner, use PPE, follow standard operating procedure, or comply with a safety rule will result adverse employment consequences ranging from verbal discipline to termination from employment, including any applicable reduction in benefits under the Colorado Workers’ Compensation Act. Employees are also expected to encourage safe work practices by all co-employees, and to report any unsafe work practices immediately to a supervisor. 

The City of Lakewood celebrates diversity, equity and inclusion in all areas of our workforce. Accordingly, the city is committed to creating, nurturing and sustaining a diverse, equitable and inclusive culture, where differences drive innovative solutions to meet the needs of our community and employees.  

$25.15-$32.67