Customer Experience Representative

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

 

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

 

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

About the Role
Are you proactive and love a challenge? If you enjoy problem solving and providing excellent client service, then this is a role for you! Join the Customer Experience team and provide timely, efficient, and accurate support for our customers.

Support our Accountants and Accounting Practices with their Tax product via phone & email. We will provide training, mentoring and assistance to support you to do this. You will also:

-  Provide high quality, responsive technical and application support for customers across Australia and New Zealand, across their different products and modules.

-  Work closely with internal partners such as Product Specialists, Development Teams, and other Support Teams.

-  Meet and exceed performance objectives (KPIs) aligned with the responsbilities of the role

About You
-  Technical and process domain knowledge in SaaS or experience supporting products in an IT environment beneficial

-  Experience in troubleshooting applications and workflows.

-  Experience / Knowledge of accounting products is beneficial

-  A collaborative mindset and ability to work with other team members at MYOB

-  Build rapport via voice/chat or via email demonstrating empathy, active listening and strong problem solving and communication skills.

-  Proven record of delivering key results against company objectives