Operations Supervisor

Description

Operations Supervisor

Our Brand

MCM (Modern Creation München) is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques. Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious, and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation - MCM’s millennial and Gen Z audience is genderless, ageless, empowered, and unconstrained by rules and boundaries. 

MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more. For further information about MCM: www.mcmworldwide.com.

Working with us:

With a highly collaborative workforce working from offices and stores around the world, MCM established a multinational/multicultural organization. To uphold the culture & value of MCM, we intend to fulfil our corporate social responsibility by implementing the following values and to comply with high degree of legitimacy and ethical standards.

Our employees make the best efforts to become high-performing individuals who reflect the diversity of the communities in which we work and live. MCM’s commitment to diversity and inclusion includes recruiting and retaining employees from diverse backgrounds and experiences, creating awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized. We have zero tolerance in any form of harassment, insultation, ostracization or groundless defamation of any other person.

Position Overview:

As the Operations Supervisor, you will play a pivotal role in the successful operation and management of the store. You will serve as a brand ambassador, embodying the values and ethos of the brand in every interaction, while also leading, mentoring, and supporting the store team to achieve operational excellence. Your responsibilities will encompass a wide range of areas including team management, sales floor supervision, inventory control, client care, and compliance with company policies and procedures.

Key Responsibilities:

Leadership and Mentorship

• Assist the Store Manager in leading and mentoring the store team.
• Support the development of team members through training and guidance.
• Work with the Store Director and Associate Manager to execute operational and service standards.
• Act as Manager on Duty, handling floor coverage, client transactions, and store opening/closing duties.
• Foster a positive and united work environment among all staff.
• Train new hires and existing staff on operating policies and procedures.
• Coach and develop direct reports in operations, customer service, and sales support.

Operational Excellence

• Encourage the achievement of operational objectives for smooth and efficient store operations.
• Ensure the highest level of client experience through robust operational support.
• Oversee client merchandise preparation, packaging, and delivery processes.
• Support the shipping and receiving process, resolving issues and reporting to the Store Director.
• Ensure timely movement of merchandise, adhering to procedures and guidelines, including transfers, RTVs, and handling damages.
• Maintain clear and accurate operations documents and procedures.

Sales Floor Management

• Assist in training new team members on operations and sales floor procedures.
• Collaborate with the Client Care team to manage repairs and aftersales services.
• Process repairs and damages promptly in accordance with company guidelines.

Inventory and Logistics

• Efficiently manage inventory and the shipping/receiving lifecycle, ensuring a clean, secure, and organized process.
• Oversee store cycle counts, scheduled inventories, and reconciliation with support from the Store Director.
• Ensure accurate and organized store inventory at all times.
• Guide and train store teams on inventory processes and compliance directives.

Store Facility and Technology Support

• Assist with the physical maintenance of the store and manage service channel tickets.
• Order necessary supplies for the office and store.
• Provide on-site technological support, troubleshooting and resolving issues as needed.
• Maintain accurate operations documents and procedures for reference.

Collaboration and Communication

• Foster a collaborative work environment by encouraging teamwork and open communication.
• Ensure effective training on all operational procedures and communication systems.
• Liaise with corporate departments such as Operations, Technologies, Inventory Control, and Accounts Payable as needed.

Client Care and Aftersales

• Partner with the Client Care team to manage the flow of repairs and alterations.
• Ensure aftersales critical metrics are consistently achieved through diligent follow-up and support.

Compliance and Procedures

• Ensure all store operations comply with company policies and procedures.
• Maintain a thorough understanding of and adherence to compliance directives.

Requirements

Experience & Key Competencies:

• Retail Management: 3+ years of experience in retail management, preferably in a luxury or high-end retail environment.
• Team Leadership: Demonstrated experience in leading, mentoring, and developing retail teams.
• Operational Management: Proven experience managing store operations, including inventory control, sales floor supervision, and compliance with company policies.
• Client Service: Strong background in delivering exceptional client service and handling aftersales processes.
• Inventory Management: Experience overseeing inventory processes, including stock management and the shipping/receiving lifecycle.
• Brand Advocacy: Experience representing and upholding brand values in all interactions.
• Training and Development: Experience training and onboarding staff, with a focus on continuous development.
• Technological Proficiency: Familiarity with retail technology systems, including POS and inventory management software.
• Collaboration: Experience working with cross-functional teams and liaising with corporate departments.

This job description is not all-inclusive, and MCM Products USA Inc. reserves the right to amend this job description at any time. MCM Products USA Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment.  

Salary range reflects the good-faith hiring base salary range for this position. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as relevant skills, experience, and education/training.