Customer Service Coordinator - Import/Export

Griffith Foods is the caring, creative product development partner helping food companies meet the evolving needs of consumers while sustaining the planet. As a family business founded in 1919 and headquartered in Alsip, Illinois USA, Griffith Foods is known for true, collaborative innovation guided by their Purpose of “We Blend Care and Creativity to Nourish the World”. The company’s product capabilities range from seasonings and marinades to coating systems and sauces that are better for people and better for the planet. For more information, visit www.griffithfoods.com.

We are seeking a customer centric and detail-oriented Customer Service Specialist to join our team in Herentals .

This role is important to ensuring seamless coordination activities while delivering exceptional service to our customers in the North and East European region.

Role & Responsibilities:

Customer Service

• Serve as the primary point of contact for customers North and East European region , addressing inquiries and resolving issues promptly.

• Foster positive relationships with clients to ensure high levels of satisfaction 

• Checking which processes may be improved to improve service 

• Regularly check the service level of your accounts 

Order Fulfillment

• Manage the end-to-end order fulfillment process, including item setup, order entry , returns, and credit notes.

• Collaborate with internal teams to ensure accurate demand forecasting, customer inventory control 

• Daily monitoring the required shipping dates in orders

• Follow procedures relating to inventory control to avoid dumps

Shipping 

• Monitor shipment progress and proactively address delays or disruptions.

• Checking delivery issues

Collaboration:

• Work closely with internal departments, including Supply Chain, Sales, Quality and Production, to align customer service operations with overall business goals.

• Support cross-functional initiatives to improve processes and enhance customer experiences.