Client Support Specialist - Regular hours | Tallinn, Estonia

🟢 About Mapon

Mapon builds B2B SaaS for companies whose work happens in the physical world. Our platform helps businesses manage vehicles, drivers, and equipment, improve road safety, reduce costs, automate daily operations, and comply with complex transport regulations.

We started in Riga in 2006. Today, more than 35,000 clients use Mapon, with over 400,000 connected devices on the platform. We have 200+ colleagues across Europe and a network of 150+ partners worldwide. In 2025, Mapon grew revenue by 22.8% to 24.2 million EUR while remaining profitable. We have completed eight acquisitions and intend to keep growing organically and through M&A.

✅ Why Join Mapon?

Behind those numbers is a product that never stops improving and a team that keeps moving it forward. That gives Mapon a strong foundation for the next stage of growth: deeper relationships in the markets where we are already present, more businesses to reach and new opportunities to unlock.

🇪🇪 Working at Mapon Estonia

At Mapon Estonia (based in Tallinn), you’ll join a local team of around 8 colleagues. You’ll have your closest teammates nearby, while also working with colleagues across our eight branches and beyond, sharing market insights and helping grow one product across different countries. Mapon has been active in Estonia for years now, with good results. While the total market might not be as large as in some of the other branches, we don’t yet think we have it all. That’s why we’re looking for help!

🧩 Role responsibilities:

Main duties:

• Provide remote communication with clients - via email, phone, and chat
• Provide clients with the necessary information about Mapon products;
• Proactively resolve problem situations, troubleshoot solutions and devices;
• Plan installation trips for technical specialists to clients and support technician work;
• Collect and analyze various amounts of data;
• To replace colleagues from the same department, during their absence – during holidays, business trips, studies, or sick leave, as well as help the Global Support team with incoming tasks;
• Follow organizational policies and regulations;
• To comply with confidentiality commitments;
• Be a brand ambassador and always reflect the company values;

🎯 Requirements:

• Previous client support experience of +2 years is required;
• Experience using ticketing tools such as Intercom, Zendesk, HubSpot, etc.
• Previous experience in the IoT field will be valued;
• Great organizational skills;
• Being responsible with the assigned tasks by the Direct manager;
• Effective communication skills in order to provide key information to the Direct Manager or other departments;
• Willingness and ability to help people;
• Ability to react quickly and concentrate in stressful situations;
• Organized and proactive attitude, being able to follow instructions, and being able to find the next task to do independently;
• Native level Estonian and fluent English language skills;
• Other language skills will be valued.

🌍 Why Mapon?

💰 Competitive monthly salary: 1800 EUR gross

🍽 Paid lunches (near the office space) and fruit in the office.

🏝 Flexible hybrid work setup — enjoy working from home or from our Tallinn office at Osmussaare 20 (Boks 2) (office attendance is at least 3 days per week).

🏖 Additional paid holidays, including your birthday.

🥦 Wellness days — time off when you’re not feeling well, without needing a sick-leave certificate.

🤖 Access to AI tools and paid plans, such as ChatGPT, Gemini, and others if needed, to support your daily work and productivity.

📚 An annual learning budget for enhancing your skills and knowledge — from seminars to book purchases.

🚗 Free parking at the office.

🌍 The opportunity to work abroad for up to 90 days a year.

🎁 A dedicated budget for team-building events.

🤝 Referral bonus — receive a reward when you refer a candidate who successfully joins our team.

🎉 Additional bonuses for special occasions and important life events.

🎓 Mentor bonus — onboarding mentors receive an additional salary bonus when their new colleague reaches the two-month milestone.

Our hiring process:

• CV review — Your application will be reviewed by HR and the Hiring Manager (Client Support Team Lead).

• Pre-recorded interview (Testlify) — Selected candidates will be invited to complete a pre-recorded video interview via Testlify to answer questions and demonstrate their language knowledge. You can complete it at a time that suits you best.

• Practical task — Selected candidates will be invited to complete a written take-home assignment, which will be reviewed by the Hiring Manager.

• Video interview — An interview with HR and the Hiring Manager, lasting up to 60 minutes.

• Background check — You will be asked to provide two references from previous workplaces.

This is your chance to be part of something meaningful, grow your skills, and make your mark in a dynamic and future-focused company. Apply now and let’s shape the future of telematics — together.

We provide detailed feedback on interview performance and/or the practical task only to candidates who have reached the final stage of the selection process.

Mapon Estonia, OÜ (Reg. No : 1460630)