Night Auditor

Description

Department: Front Office / Guest Services

FLSA Status: Non-Exempt

Shift: Overnight – typically 11:00 PM to 7:00 AM

Our Night Auditor plays an important role in ensuring our guests receive the same level of care and professionalism overnight that they receive during the day.

We are looking for a dependable, professional, detail-oriented Night Auditor who is comfortable working independently and takes pride in providing excellent guest service while maintaining accurate hotel operations.

About the Position

The Night Auditor is responsible for overseeing the hotel's front desk operation during the overnight shift while completing the daily financial audit and preparing the property for the following day.

This position is ideal for someone who is organized, trustworthy, comfortable with numbers and computers, and able to make good decisions independently.

During the overnight hours, you will be the primary point of contact for our guests. You will assist with late arrivals, guest requests, reservations, and concerns while also completing the hotel's nightly audit, balancing transactions, preparing and loading reports, and helping ensure the property remains safe and secure.

What You'll Do - Guest Service & Front Desk

Provide a warm, professional, and welcoming experience to every guest.

Check guests in and out and assist with reservations, room assignments, and other front desk functions.

Respond promptly and professionally to guest questions, requests, and concerns.

Resolve guest issues whenever possible and appropriately escalate matters when management assistance is needed.

Handle overnight guest requests and ensure follow-through.

Process payments, deposits, refunds, and other guest transactions accurately.

Maintain accurate guest records and front desk documentation.

Process Express Check-Outs and prepare information for the morning team.

Maintain a clean, organized, and professional front desk and lobby area.

Night Audit & Financial Responsibilities

Complete the hotel's Night Audit / End-of-Day process accurately and on schedule.

Balance the day's financial activity and verify hotel transactions.

Review and reconcile applicable room, front desk, food and beverage, telephone, and other revenue transactions.

Complete all required Night Audit checklists and procedures.

Prepare and distribute required daily financial and operational reports.

Review direct bill accounts and ensure appropriate documentation is attached and completed.

Verify folios, vouchers, charge documents, and other financial paperwork.

Identify discrepancies and investigate or report issues appropriately.

Complete morning reports and prepare accurate information for management and the incoming front office team.

Follow all established cash-handling, accounting, and audit procedures.

Overnight Operations & Security

Monitor the hotel and remain alert to guest safety, security, and property concerns.

Conduct or coordinate overnight property and guest corridor checks as required.

Follow all hotel safety, security, and emergency procedures.

Maintain communication with other overnight associates as necessary.

Ensure overnight common-area checks are completed, and the property remains clean, orderly, and secure.

Follow up on the removal of room service trays and other overnight items, as applicable.

Maintain accurate overnight logs and records.

Properly handle Lost & Found items according to hotel procedures.

Respond appropriately to emergencies and contact management or emergency services when necessary.

Teamwork & Communication

Provide a thorough and accurate shift handoff to the morning team.

Communicate important guest, maintenance, security, and operational issues to management.

Maintain professional communication with all hotel departments.

Assist with training new Night Auditors when requested.

Attend meetings and training as required.

Perform other reasonable duties as assigned by the Front Office Manager or hotel management.

What We're Looking For

We are looking for someone who is reliable, responsible, organized, and comfortable working independently.

Qualifications

At least 1 year of hotel, hospitality, front desk, accounting, or related experience preferred.

Comfortable working with computers and hotel operating systems.

Experience with spreadsheets and standard office applications preferred.

Strong attention to detail and accuracy.

Excellent verbal and written communication skills.

Strong guest service skills and a professional demeanor.

Ability to troubleshoot problems and make sound decisions independently.

Ability to prioritize multiple responsibilities in a fast-paced environment.

Ability to remain calm and professional when dealing with difficult situations.

Must be dependable and able to work with minimal supervision.

Must be comfortable working overnight hours, including weekends and holidays as scheduled.

The Ideal Candidate

The right person for this position will be someone who:

Is dependable and understands the importance of consistent attendance.

Takes accuracy seriously, particularly when handling financial transactions and reports.

Enjoys helping people and genuinely cares about the guest experience.

Is comfortable working independently without constant direction.

Can think critically and make good decisions when management is not immediately available.

Notices details and follows procedures consistently.

Communicates clearly with guests, coworkers, and management.

Can remain calm and professional when unexpected situations arise.

Takes pride in keeping the hotel safe, clean, organized, and ready for the next day.

Benefits

We value our team members and offer benefits designed to support our employees.

Full-Time Associates – 30+ Hours Per Week

Paid Time Off (PTO) in accordance with Oregon state requirements.

Paid vacation in accordance with company policy after one (1) year of service.

Medical, dental, and vision benefits, subject to eligibility requirements.

IHG team member hotel discounts and benefits.

Training and development opportunities.

Part-Time Associates

Paid Time Off (PTO) in accordance with Oregon state requirements.

IHG team member hotel discounts and benefits.

Training opportunities.

Schedule

Overnight shift: typically 11:00 PM – 7:00 AM

This position requires availability for overnight hours, including weekends and holidays as scheduled.

Because the Night Auditor is responsible for the overnight operation, reliability and consistent attendance are essential.

As our Night Auditor, you will have the opportunity to make a real impact on the guest experience while developing valuable experience in hotel operations, guest service, accounting, and overnight management.

If you are someone who takes pride in doing things correctly, enjoys helping guests, and can be counted on to run the overnight shift with professionalism and confidence, we want to hear from you.

General

This job description is not intended to be all-inclusive. Additional duties and responsibilities may be assigned by management based on the needs of the hotel.

Management reserves the right to modify job responsibilities, duties, schedules, and working hours as business needs require.

If requested and required by applicable law, the Company will provide reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the position, unless doing so would create an undue hardship for the Company.

The Company is an at-will employer. This job description is intended as a general guideline and does not constitute a written or implied employment contract.