Service Representative-Carolina, PR

The GEA Way

At GE Appliances, a Haier company, we come together to make “good things, for life.”  As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.  We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.  

The GEA Way philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. 

Interested in joining us on our journey? 

The Service Representative reports to the Senior Manager, Field Service, and serves as the primary point of contact between customers and the Company through telephone interactions, email communications, and customer visits. This role is responsible for delivering exceptional customer experience, driving customer satisfaction, strengthening brand loyalty, and supporting business growth through increased sales and continuous improvement in service quality.

Position

Service Representative-Carolina, PR

Location

USA, Carolina, PR

How You'll Create Possibilities

POSITION RESPONSIBILITIES:

• Handle inbound customer and consumer calls, providing timely, professional, and effective resolution to inquiries and service needs.
• Schedule and coordinate service appointments through Company systems, ensuring accuracy and outstanding customer experience.
• Respond to service requests, customer inquiries, and follow-up communications via email and other communication channels.
• Maintain high levels of productivity, accuracy, and quality in accordance with Company standards and performance expectations.
• Deliver exceptional customer service by addressing customer inquiries courteously, professionally, and efficiently.
• Assess customer needs and direct requests appropriately to ensure prompt and effective resolution.
• Maintain and update customer databases and records, including warranty registrations, customer information, consumer master files, and geographic data.
• Support customer retention efforts through proactive follow-up activities and execution of the Save a Call initiative.
• Collaborate with cross-functional teams to resolve customer issues, improve service delivery, and enhance customer satisfaction.
• Perform additional duties, projects, and assignments as required by management.

 

QUALIFYING REQUIREMENTS:

• Associate degree required; Bachelor's degree preferred.
• Minimum of two (2) years of customer service experience.
• Experience interacting effectively with customers and consumers in a service-oriented environment.
• Strong customer service orientation and commitment to delivering an exceptional customer experience.
• Excellent verbal and written communication skills, with strong interpersonal abilities.
• Bilingual proficiency in English and Spanish.
• Strong PC and Microsoft Office skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to work effectively under pressure while maintaining accuracy and professionalism.
• Demonstrated ability to work collaboratively as a member of a team.

What You'll Bring to Our Team

QUALIFYING REQUIREMENTS:

• Associate degree required; Bachelor's degree preferred.
• Minimum of two (2) years of customer service experience.
• Experience interacting effectively with customers and consumers in a service-oriented environment.
• Strong customer service orientation and commitment to delivering an exceptional customer experience.
• Excellent verbal and written communication skills, with strong interpersonal abilities.
• Bilingual proficiency in English and Spanish.
• Strong PC and Microsoft Office skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to work effectively under pressure while maintaining accuracy and professionalism.
• Demonstrated ability to work collaboratively as a member of a team.

 

QUALIFYING EXPERIENCE DESIRED:

• Bachelor’s Degree

INTERNAL CONTACT:

·       All GEA personnel

OUTSIDE CONTACT:

·       Customers and consumers

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D).This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GEA, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected]