Host/Hostess-Seasonal

Description

Palm House | Palm Beach, Florida | Seasonal 

A warm welcome. A thoughtful first impression. An exceptional guest experience.

At Palm House, exceptional hospitality begins with exceptional people. We are seeking a welcoming, attentive, and organized Host/Hostess to help set the tone for a memorable dining experience at our luxury boutique hotel.

As one of the first people our guests meet, you will bring warmth and professionalism to every interaction. From managing reservations to coordinating seating and recognizing special occasions, your attention to detail will help each guest feel personally welcomed and cared for.

Your Role

• Welcome guests promptly and graciously, using their names whenever possible and creating a positive first impression.
• Manage reservations, seating assignments, and waitlists accurately while balancing guest preferences and the flow of service.
• Provide clear, courteous updates about table availability and anticipated wait times.
• Escort guests to their tables, present menus, and coordinate a smooth handoff to the service team.
• Communicate special occasions, seating preferences, accessibility needs, and other relevant requests to the appropriate team members.
• Work closely with servers, kitchen colleagues, and management to support an organized and attentive dining experience.
• Answer calls and respond to reservation requests and guest inquiries with professionalism and care.
• Maintain knowledge of dining hours, menus, hotel amenities, and current offerings to answer questions confidently.
• Keep the host stand, menus, and entrance area clean, organized, and welcoming.
• Handle guest concerns thoughtfully and involve a manager when additional assistance is needed.
• Protect guest privacy and handle reservation information discreetly.
• Assist with additional responsibilities as needed to support the team and guest experience.

What You Bring

• Previous hosting, restaurant, hotel, or customer service experience preferred; luxury hospitality experience is a plus.
• A warm, approachable manner and a sincere interest in making others feel welcome.
• Strong communication, interpersonal, and organizational skills.
• Attention to detail and the ability to manage competing priorities while remaining calm and courteous.
• A collaborative attitude and willingness to support colleagues.
• Familiarity with restaurant reservation systems preferred.
• Full-time availability, including evenings, weekends, and holidays.

Physical Requirements & Work Environment

This position involves frequent guest interaction in restaurant entrances, lobby spaces, and dining areas. Essential duties include standing and walking for extended periods and occasionally lifting or carrying items weighing up to 25 pounds, with or without reasonable accommodation.

Team members are expected to maintain a neat, professional appearance consistent with Palm House’s grooming and uniform standards.

Everyone Belongs at Palm House

We believe memorable guest experiences begin with a workplace where team members feel welcomed, respected, and valued. We embrace different backgrounds, experiences, and perspectives, and encourage open communication, teamwork, and mutual respect.

Through ongoing training and professional development, we support our team in building their skills, growing their careers, and delivering thoughtful, personalized service.

Equal Employment Opportunity

Palm House is an Equal Opportunity Employer. Employment decisions are based on qualifications, performance, and business needs, without regard to any characteristic protected by applicable federal, state, or local law. We are committed to a workplace free from discrimination, harassment, and retaliation and to providing reasonable accommodations to qualified applicants and team members in accordance with applicable laws.

Join Our Team

If you take pride in making people feel welcome and enjoy bringing care and attention to every detail, we invite you to apply and become part of Palm House.

Requirements

• Previous experience as a host/hostess or in a restaurant, hotel, or customer service role preferred; luxury hospitality experience is a plus.
• Excellent communication and interpersonal skills, with a warm, welcoming, and professional demeanor.
• Strong organizational skills and attention to detail when managing reservations, seating assignments, and waitlists.
• Ability to multitask and remain calm, courteous, and attentive in a fast-paced environment.
• Ability to work collaboratively with service teams, kitchen colleagues, and management.
• Familiarity with restaurant reservation systems preferred.
• Commitment to personalized guest service and maintaining guest privacy.
• Neat, professional appearance consistent with Palm House’s grooming and uniform standards.
• Full-time availability, including evenings, weekends, and holidays.
• Ability to perform essential job duties, including standing and walking for extended periods and occasionally lifting or carrying up to 25 pounds, with or without reasonable accommodation.