Epic Patient Flow & Capacity Management - Senior Consultant

Job Family:

Technology Consulting

Travel Required:

Up to 50%

Clearance Required:

None

What You Will Do:

Guidehouse’s Health Technology Consulting team helps healthcare organizations improve clinical operations, financial performance, patient experience, and workforce effectiveness through better use of enterprise technology. Our EHR practice supports health systems across strategy, implementation, optimization, adoption, and value realization.

The Senior Consultant will support and independently deliver Epic patient flow and capacity management engagements for hospitals and health systems. This role requires hands-on Epic Grand Central experience and an understanding of the operational processes that govern patient placement, transfers, bed management, environmental services, patient transport, discharge progression, and enterprise capacity management.

The Senior Consultant will work with hospital operations, nursing, transfer center, emergency department, environmental services, transport, clinical informatics, and Epic application teams. The individual will analyze workflows, configure and optimize Epic functionality, lead assigned project workstreams, and support clients in improving patient throughput and capacity management.

• Support Epic Grand Central implementation, optimization, upgrade, assessment, and stabilization engagements.

• Independently lead defined application, workflow, testing, reporting, data, training, or readiness workstreams.

• Analyze current patient flow operations, system configuration, workflows, performance data, governance, and organizational constraints.

• Design and document future-state workflows for bed requests, bed assignment, patient placement, transfers, level-of-care changes, environmental services, patient transport, discharge progression, and capacity escalation.

• Configure and optimize Epic Grand Central functionality, including patient movement, bed planning, bed boards, unit and room configuration, transfer workflows, environmental services, transport, and discharge-related tools.

• Support centralized patient placement, transfer center, bed management, and capacity command center initiatives.

• Document operational requirements, Epic configuration decisions, technical specifications, system dependencies, risks, and outstanding decisions.

• Analyze dependencies across Grand Central, Prelude, Cadence, ASAP, EpicCare Inpatient, Orders, OpTime, Rover, Cogito, interfaces, and third-party capacity management technologies.

• Support the design of capacity command center workflows, role definitions, escalation pathways, decision thresholds, communication processes, and performance reporting.

• Develop and execute unit, application, integrated, regression, and user acceptance testing.

• Create patient movement and capacity testing scenarios that reflect routine operations, surge conditions, transfer delays, bed constraints, discharge barriers, isolation requirements, and other operational exceptions.

• Support data validation and reconciliation related to beds, rooms, units, departments, patient classes, patient movement, environmental services, and transport.

• Participate in workflow validation, operational simulations, training development, cutover planning, go-live support, and post-live stabilization.

• Develop or refine reports, dashboards, workqueues, patient lists, and operational measures related to capacity and patient flow.

• Identify opportunities to reduce emergency department boarding, transfer delays, bed turnaround time, patient placement friction, and unnecessary variation.

• Facilitate client working sessions and present findings, recommendations, design decisions, risks, and project status to operational, clinical, and technology stakeholders.

• Coordinate assigned activities across Epic analysts, operational leaders, client subject matter experts, reporting teams, and technical teams.

• Track workstream scope, deliverables, milestones, risks, issues, dependencies, and decisions.

• Provide day-to-day direction and review for consultants or client analysts when assigned.

• Support proposal development, scope definition, level-of-effort estimates, demonstrations, and presentations.

• Contribute to reusable assessments, workflow libraries, testing scripts, configuration tools, and points of view for the Guidehouse EHR practice.

• Ability to travel up to 50% based on client and project requirements.

What You Will Need:

• Bachelor’s degree obtained from an accredited college or university.

• Minimum of three years of relevant experience in Epic implementation, patient flow operations, healthcare technology, clinical informatics, or a related field.

• Epic Grand Central certification, prior Grand Central certification with the ability to renew, or substantial Grand Central experience with the ability to obtain certification within an agreed period.

• Hands-on experience configuring, implementing, optimizing, or supporting Epic Grand Central.

• Experience supporting at least one Epic implementation, major upgrade, optimization initiative, or comparable patient flow technology project.

• Working knowledge of hospital patient movement, bed management, patient placement, transfers, environmental services, transport, and discharge processes.

• Experience analyzing workflows and translating requirements into Epic configuration, documentation, testing, reporting, or implementation activities.

• Experience developing and executing application and integrated testing.

• Ability to independently manage assigned work, meet deadlines, identify risks, and escalate issues appropriately.

• Experience leading meetings, design sessions, testing activities, or defined project workstreams.

• Strong analytical, written, verbal, and client-facing communication skills.

• Consulting experience or comparable client-facing delivery experience within a health system, EHR vendor, or healthcare technology company.

• Ability to work effectively with operational, clinical, technical, and executive stakeholders.

• Ability to travel up to 50% based on client and project requirements.

• Ability to support implementation and go-live activities that may occasionally occur outside standard business hours.

What Would Be Nice To Have:

• Five or more years of relevant Epic, patient flow, hospital operations, or healthcare technology experience.

• Additional Epic certification or experience in Prelude, Cadence, ASAP, EpicCare Inpatient, Orders, OpTime, Rover, Cogito, or related applications.

• Experience with centralized patient placement, transfer center operations, enterprise bed management, or multi-hospital capacity coordination.

• Experience supporting the design, implementation, or optimization of a capacity command center.

• Hospital operations, nursing operations, patient placement, transfer center, environmental services, or patient transport experience.

• Experience with discharge progression, interdisciplinary rounds, barriers to discharge, or length-of-stay improvement initiatives.

• Experience developing capacity dashboards and measures for occupancy, throughput, boarding, transfers, discharge, environmental services, or transport.

• Experience with real-time location services, communication platforms, device integration, or third-party capacity management technologies.

• Experience supporting a large academic medical center, pediatric hospital, integrated delivery network, or multi-hospital health system.

• Project management, clinical informatics, nursing informatics, Lean, Six Sigma, or change management credentials.

• Experience contributing to consulting proposals, presentations, estimates, or business development activities.

The annual salary range for this position is $102,000.00-$170,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.