Claims Analyst

Build the future with us

Are you passionate about helping people during important life events and ensuring claims are handled accurately and efficiently? As a Claims Analyst, you will play a key role in supporting policyholders, beneficiaries, agents, and funeral homes through the life insurance claims process while ensuring timely and accurate claim decisions.

This position is a great opportunity to showcase your analytical, customer service, and problem-solving skills within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you'll accomplish with us

As a Claims Analyst, you'll be at the core of our mission. Here are the main responsibilities:

• Process and pay life insurance claims by reviewing coverage, gathering required information, and calculating benefit payments.

• Research beneficiaries, medical records, legal documents, and other information needed to make claim decisions.

• Prepare correspondence, update claims systems, and maintain accurate claim files and documentation.

• Communicate with policyholders, agents, funeral homes, and other stakeholders by phone, email, and written correspondence to ensure successful claim resolution.

• Process reinsurance claims, maintain tax reporting information, monitor suspense accounts, and support special projects and departmental needs.

• Assist with overflow work and cross-train with other Claims Analysts to support team operations.

• Ensure all work is completed in compliance with applicable laws, regulations, company policies, and ethical standards.

What could accelerate your success in this role

We're looking for someone who:

• Is known for their attention to detail and high level of accuracy.

• Stands out for their research, analytical, critical-thinking, and problem-solving skills.

• Demonstrates strong written and verbal communication skills.

• Is recognized for their ability to stay organized, prioritize work, and manage multiple tasks in a fast-paced environment.

• Has 2 years of claims experience (life claims experience preferred but not required).

• Has strong computer skills, including Microsoft Office, and can quickly learn new systems.

• Works effectively both independently and as a collaborative team member.

• Adapts well to procedural and organizational changes and maintains a positive, learning-oriented attitude.

• Charter of the French language clause (if needed): Intermediate level of English proficiency, as the role involves communicating with policyholders, beneficiaries, agents, funeral homes, medical providers, and internal business partners through phone calls, emails, and written correspondence on a daily basis.

Why you'll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

• The opportunity to work in a collaborative environment supported by innovation and teamwork;

• Competitive benefits: Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO Plan, employee and family assistance program, ergonomic furniture program, performance bonus, and much more!

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply. Your place might be with us, and we want to get to know you!