Associate, Driver Assist Rep

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

DSC Associates are the voice of Element for drivers and end users. They provide front‑line support for inquiries regarding vehicle deliveries, maintenance, billing, fines, renewals and usage of digital tools. Associates handle cases across multiple channels (phone, email, chat), document them in the case‑management system and ensure timely resolution. They educate drivers on self‑service options and provide empathetic assistance.

Responsibilities

• Respond to driver inquiries via phone, email and chat; resolve routine requests or triage to appropriate departments.
• Document cases in Salesforce Service Cloud, ensuring accurate categorization and notes for follow‑up.
• Educate drivers about self‑service tools (Element One & WhatsApp) and encourage adoption.
• Identify trends or recurring issues and relay feedback to the supervisor for continuous improvement.
• Participate in training sessions and contribute to knowledge base articles or FAQs.

Qualifications

·       High school diploma or bachelor’s degree in progress.

·       1–2 years of experience in customer service, call center or help‑desk environments.

·       Good communication skills in Spanish; basic English ability.

·       Familiarity with CRM systems preferred.

Key Skills & Competencies

·       Excellent customer service and listening skills.

·       Ability to multitask and remain calm under pressure.

·       Basic understanding of fleet services and Element digital tools.

·       Attention to detail and accurate case documentation.

·       Willingness to learn and adapt to new systems.

What’s in it for You

At Element, we recognize our team's efforts with a competitive compensation package and benefits that go beyond legal requirements:

• Competitive base salary

• Annual bonus

• Savings fund and savings account

• Retirement plan with company contribution

• Grocery and restaurant vouchers

• Support for sports activities

Additionally, we offer non-monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, flexible schedules, a hybrid work model, and free parking.

We are a culture of innovation, empowerment, decision-making, and accountability.
 

Candidates must be willing to comply with a pre-employment background check.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call 55 5018 7100.