Field Service Technician I – Tampa, FL (Remote, 4 Day x 10- hour schedule, Company Vehicle)

Field Service Technician I – Tampa, FL (Remote, 4 Day x 10- hour schedule, Company Vehicle)

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you...

• Traveling in your job and discovering new places while making an impact on society...

• Thriving in a supportive team environment that inspires you to strive for excellence...

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

More about us: https://www.hach.com/about-us & https://www.youtube.com/watch?v=yU6jD2xQoEk

We offer:

• Training period: comprehensive 10-week training period - 8 weeks in the field working side by side with a dedicated trainer & 3 weeks classroom-based training in Loveland, CO.

• 3 days off per week! After completion of training, your schedule will consist of 4 shifts per week at 10-hour days based on workload demand.

• Company car (maintenance/fuel paid for by us)

• Company Cell phone

• Corporate credit card for company expenses

• Full benefits starting your first day: including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year), and 48 hours of Paid Sick Leave

• Hach Bonus: up to 6% of the yearly salary, paid out quarterly.

• Dedicated support staff to assist you in helping your customers.

• Many growth and development opportunities are available!

This is a Remote role based in in Tampa, FL or within 20 minutes of Tampa.

Reporting to the Field Service Manager, the Field Service Technician I is responsible for delivering high-quality customer service, performing preventive maintenance, routine repairs, and calibrating and verifying Hach devices at our customer sites. The customer base for this role is anticipated to be a combination of municipal (i.e., drinking and wastewater treatment facilities) and industrial (i.e., power plants and food and beverage plants).

In this role, a typical day will:

• Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.

• Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems.

• Work in a wide variety of municipal and industrial settings, including but not limited to drinking water & wastewater treatment facilities, refineries, chemical manufacturing plants, food & beverage processing facilities, etc....Some applications may involve instrument servicing in NEC hazardous locations (Class I Division 2) *

• Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.

• Follows safe work practices according to company policy.

• Executes administrative activities in support of service visits.

• Daily travel to customer sites. This role will be based in Tampa, FL, area and supports our customers throughout the territory. Company-paid travel, accommodations, and meals are provided for overnight stays.

The essential requirements of the job include:

• HS Diploma or equivalent required.

• A minimum of 2 years of field service experience and/or customer-facing roles preferred.

• This position requires occasional rental of vehicles or booking of hotel rooms for business travel.  A valid driver's license, a clean driving record, and the ability to rent a car and/ or hotel rooms under applicable state laws are required.    

It would be an asset if you have:

• Mechanical aptitude is a must - experience with preventative maintenance and technical diagnostics/repair.

• Associates/technical degree preferred, or a combination of education and experience.

• A minimum of 1 year of experience with MS Office products and experience with ERP systems such as ServiceMax and/or Salesforce.      

• Strong Interpersonal skills, including the ability to communicate professionally and effectively with all levels within an organization, from front line operators to senior management.

• Strong written and verbal communication skills.

Travel Requirements:

• This position requires daily travel to customer sites, typically within a 2-hour radius of the home office.

• On average, 65-75% of weekly travel will include overnight stays.

• Occasional travel to other states within the region is expected, with trips lasting up to one week at a time.

We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.