• Serve as the primary operational renewal resource for assigned sales teams and territories.

• Act as a subject matter expert on renewal programs, processes, tools, and partner-specific requirements.

• Manage renewal opportunities throughout the renewal lifecycle, ensuring accurate status tracking and timely progression.

• Develop and maintain a renewal pipeline using internal renewal management and reporting tools.

• Conduct strategic business reviews and renewal planning sessions with sales teams to align on upcoming opportunities and risks.

• Provide guidance on pricing programs, incumbency protections, renewal registration opportunities, and margin optimization strategies.

• Identify upsell, cross-sell, and contract consolidation opportunities within the renewal customer base.

• Create customer-facing and internal renewal quotes in accordance with established processes and partner requirements.

• Maintain accurate opportunity data and provide visibility into pipeline health, renewal status, and customer engagement activity.

• Create and maintain internal documentation and knowledge resources.

• Collaborate with internal stakeholders and external partners to improve renewal outcomes.

• Support process improvement initiatives and automation efforts that increase operational efficiency and scalability.

• Maintain a high standard of operational excellence, accountability, and customer service while supporting the SHI sales organization.

Behaviors and Competencies

• Communication: Effectively communicate complex renewal concepts, program requirements, and strategic recommendations to various audiences.

• Multi-Tasking: Successfully manage a high-volume renewal workload across multiple sellers, partners, and timelines.

• Analytical Thinking: Analyze renewal data, identify trends, and develop actionable recommendations.

• Prioritization: Balance competing priorities and focus efforts on the highest-value customer and revenue opportunities.

• Teamwork: Collaborate effectively with sales, partner operations, vendors, and cross-functional teams to achieve shared goals.

• Interpersonal Skills: Build credibility and trust with internal and external stakeholders.

• Strategic Thinking: Recognize opportunities to improve retention, profitability, and customer outcomes through proactive renewal management.

• Presenting: Prepare and deliver renewal reviews and pipeline discussions

• Problem Solving: Investigate obstacles, identify root causes, and drive issues to resolution.

• Initiative: Continuously seek opportunities to improve processes, documentation, reporting, and customer experience.

• Time Management: Effectively organize workload, manage deadlines, and maintain consistent follow-through.

• Adaptability: Adjust priorities and strategies in response to changing business needs, partner requirements, and customer demands.

Skill Level Requirements

• Proficiency in Microsoft Office applications including Excel, Outlook, PowerPoint, and Teams to support renewal management, reporting, and communication activities.

• Ability to utilize CRM platforms, renewal management tools, and reporting systems to manage opportunity data and drive business outcomes.

• Ability to analyze renewal data and translate findings into actionable recommendations for sales.

• Ability to cultivate and maintain effective relationships with multiple stakeholders.

• Ability to manage and prioritize a large portfolio of renewals while maintaining data accuracy.

Other Requirements

• Completed Bachelor’s Degree required

• 1-3 years of experience in sales support, renewals, operations, account management, customer success, or a related business function.

• Ability to work in a fast-paced environment supporting multiple priorities and stakeholders.

• Strong organizational and problem-solving skills.

• Ability to travel up to 10%

• Willingness to obtain and maintain Partners’ Certifications during employment