Invoice to Cash Specialist - Collections

Kenvue is currently recruiting for:

Invoice to Cash Specialist - Collections

This position is based in São Paulo - SP, in a hybrid mode.

Who we are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson’s and BAND-AID® Brand Adhesive Bandages that you already know and love. Science is our passion; care is our talent. Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

What you will do 

Kenvue is recruiting for an Invoice to Cash Specialist to oversee its Invoice to Cash team, encompassing Collections and Disputes/Deductions Management. You will help lead daily operations and process improvement initiatives while ensuring adherence to compliance and performance standards. This is an exciting opportunity that will offer exclusive access to a network of financial professionals worldwide. This network will help you build on your current skills and explore opportunities to grow your career at Kenvue.

Within Kenvue’s Invoice to Cash team, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience.

Key Responsibilities:

Leadership and People Management:

• Provide direction, guidance, and oversight to the core team, serving as a key point of escalation for your direct reports
• Build and maintain relationships with internal and external stakeholders, ensuring service levels are met and exceeded.
• Help promote a culture of compliance and proactive root cause problem-solving
• Support and connect with internal stakeholders (Business Unit Finance, A2R, Sales, Customer Services, Deliver, Compliance) to build positive long-term relationships

Drive Operational Excellence:

• Help set and execute against key KPIs and targets
• Support enterprise technology implementation and deployment
• Ensure all processes are compliant with internal and external audit requirements

Collections Management Oversight:

• Activity oversight inclusive of but not limited to:
  • Manage new customer setups and assign profiles to collections specialists.
  • Generate and review collections worklists for timely follow-ups to support cash flow.
  • Assess high-risk accounts, initiate final demand notices, and assign to collection agencies as needed.
  • Manage customer credit holds and communicate status updates.
  • Update and monitor doubtful debt reserves, write-offs, and DSO metrics regularly.
  • Identify/execute opportunities for process improvements to increase efficiency.
  • Perform and support financial closings.

Deductions/Dispute Management Oversight:

• Activity oversight inclusive of but not limited to:
  • Identification of customer deductions
  • Collection of support documentation
  • Root cause analysis and deduction resolution
  • Process deduction adjustments and write-off balances
  • Reporting & Analytics

What we are looking for

Required Qualifications:

• Bachelor’s degree in finance, accounting, or related field.
• Rrelevant Finance experience, with expertise across Credit Management, Collections, Disputes/Deductions Management, Cash Applications, and/or AR Reporting.
• Strong understanding of credit risk analysis, collections strategies, and/or dispute management.
• Experience working in shared services or a global business services environment.
• Fluent in English and Spanish, with excellent communication and stakeholder management skills.
• Ability to work individually and in a team-oriented environment.
• A can-do attitude and ability to work on multiple tasks with minimal supervision.
• Ability to work under pressure with excellent problem-solving skills.

Desired Qualifications:

• Professional designations such as MBA, CPA, or CMA or working towards the designation would be an advantage but not required.
• Proficiency in ERP systems (SAP or equivalent) and cash application tools (e.g., HighRadius).
• Knowledge of automation tools and technology used in financial operations.
• Demonstrable experience delivering results while servicing global customers and stakeholders.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.