Manager, Beneficiary Services

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This position will be responsible for leading a team of claim specialists that are responsible for processing Nationwide's suite of life insurance living benefits, including long-term care, critical and chronic illness, accelerated death benefits, and waiver of premium. Extensive knowledge and experience with these products and claim processing is required.

Internal Note: Compensation Grade G3

This position will be hired on a SuccessFlex basis.

The hired associate must reside within 35 miles of the following location:

Grandview: 1000 Yard Street Grandview OH, 43215

Work schedule: 2 days in office, 3 days remote.

This role does not qualify for employer-sponsored work authorization.  Nationwide does not participate in the Stem OPT Extension program.

Job Description Summary

We have the privilege of helping our customers and their loved ones at a time when they most need us, fulfilling our promise made when we sold them a life insurance policy, annuity, or retirement product. Our team values empathy and the ability to understand loss of life and its profound impact on people, along with a desire to provide extraordinary care. If you are a good listener, empathetic, passionate about outstanding customer service and have the ability to assist policyholders throughout the claims process, we want to know more about you!

As a Manager, you’ll lead the day-to-day claims operations related to life insurance, annuities, or income products. You’ll drive claims performance to achieve operational results, alignment with business goals and strategies and claims expense outcomes.

Job Description

Key Responsibilities:

• Oversees a team responsible for Nationwide life and annuity claims - individual life, annuities, and income products claims’ organization, as well as long-term care, critical and chronic illness, and accelerated death benefits

• Leads claim risk management to limit losses due to overpayment, early duration claims (contestable) and fraud. Elevate cases to be referred to investigative firms and outside legal counsel.

• Implement and oversee claims best practices. 

• Leads a team of life insurance or annuity claims specialist, incorporating continuous improvement with technology and business practices to deliver operational results, including member experience, strategic alignment with business goals and claims expense outcomes. 

• Responsible for resolving claims handling issues and formal complaints from members, financial professionals, beneficiaries, and firm partners.

• Manages third party relationships, as appropriate, to mitigate risk for claims and drive efficiency.  Monitor the performance of vendors including claims service providers and investigative firms.

• Develops direct reports to achieve high performance in current roles and prepare them for future roles.

May perform other responsibilities as assigned.

Reporting Relationships: Leads five to 15 associates at various levels. Reports to The Director, Beneficiary Services- Life & Annuity

Typical Skills and Experiences:

Education: Undergraduate degree in business administration, management, finance, pre-law or related field and/or technical insurance coursework preferred. MBA preferred.

License/Certification/Designation:

Experience: 7 years of financial services experiences in a customer service, quality control or operations environment. Broad experience and understanding of managing Annuity and Life Claims. Supervisory experience preferred.

Knowledge, Abilities and Skills:  Extensive knowledge of insurance industry concepts including, but not limited to, financial services products, regulations and guidelines. Effective team leadership and management skills. Strong verbal and written communication skills. Ability to make decisions and build consensus with peers.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values:  Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt).

Working Conditions: Normal office environment. Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

#LI-AP1

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

#claims

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Manager, Beneficiary Services- Life & Annuity : $97,000.00-$180,000.00

The expected starting salary range for Manager, Beneficiary Services- Life & Annuity : $97,000.00 - $145,000.00