Senior Associate Director of Financial Aid - Lehigh Valley (Full Time)

Job Details

Reporting to the Executive Director of Financial Aid, the Senior Associate Director of Financial Aid provides senior-level leadership within the Office of Student Financial Aid for the LHVN campus. This position oversees complex financial aid operations, regulatory compliance, and student information processes that support undergraduate, graduate, and professional programs, including nursing and other health professions programs.

This position works collaboratively with academic leadership, including the College of Nursing and College of Health Professions, to ensure accurate management of student financial aid and compliance with institutional, state, and federal regulations at the LHVN campus.

The Senior Associate University Registrar serves as a strategic partner in the development and implementation of policies, systems, and procedures that support student success while maintaining compliance with all federal, state, and institutional regulations.

Job Description

Key Responsibilities

Leadership and Office Management

• Provide leadership within the Financial Aid Office, which may include staff training and development of policies and procedures,
• Serve as the primary financial aid authority at the LVHN location.
• Establish workflows and service standards for the location.
• Oversee daily operations without on‑site supervision.
• Interpret and implement federal, state, and institutional policies.
• Coordinate with the main campus to align processes, calendars, and communications.
• Represent the financial aid office in cross‑departmental meetings at LVHN site.
• Represent the institution at local events, high schools, or community organizations.
• Build relationships that support recruitment and retention.
• Act as the “face” of financial aid for the LVHN campus

Compliance and Regulatory Oversight

• Ensure all aid processing complies with Title IV regulations, State grant rules, and Institutional policies
• Perform file reviews, verification, and documentation audits.
• Monitor Return to Title IV (R2T4) triggers and coordinate with the main office for processing.
• Maintain secure handling of sensitive student data.
• Maintain adherence to standards and best practices recommended by Department of Education and National Association of Student Financial Aid Administrators

Financial Aid Processing

• Package aid, adjust awards, and manage professional judgment cases.
• Troubleshoot Banner system issues and coordinate IT Resolution with main campus.
• Run reports, track enrollment changes, and monitor disbursements.
• Meet with students, parents to discuss application processing, timelines, aid opportunities, and debt management
• Offer financial literacy programming at location

Required Qualifications

• Bachelor’s degree required, master’s degree preferred.
• Minimum 3 - 7 years of progressive student financial aid experience
• Demonstrated experience supervising staff and managing complex operational processes.
• Knowledge of federal and state regulations
• Experience working with Student Information Systems (e.g., Banner, PeopleSoft, Colleague, Workday Student).
• Ability to interpret and implement academic policies and regulatory requirements.

Preferred Qualifications

• Experience supporting health professions or nursing programs in higher education.
• Experience in Public Speaking
• Strong technology knowledge.

Key Competencies

• Leadership and staff development
• Title IV Regulatory compliance expertise
• Interpersonal abilities to manage student aid programs effectively
• Strategic planning and operational improvement
• Cross-department collaboration
• Strong analytical and problem-solving skills

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

3900 Sierra Circle, Center Valley, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

For more benefits information, please click here