Principal Application Specialist

Overview

Do you have a passion for science and helping other scientists?  Do you genuinely enjoy empowering others with the right tools for their success?  Are you naturally curious about a variety of ground breaking applications in industry and academia?

 

Waters Materials Sciences Division (Formerly TA Instruments) is on the lookout for a Principal Application Specialist to join our Analytical Sciences team. As a Technical Support Specialist, you’ll be part of a team whose mission is to delight our customers and ensure customer success.

Assist the Sales team to match prospective customers with the right Waters Materials Sciences Division (TA Instruments) solution by participating in interactive presentations and performing feasibility studies.Engage in application-specific follow-up support with current customers to ensure their continued success.Research emerging markets to identify new applications.Refine and promote new applications for existing and upcoming products.Train our customers how to apply and operate our instruments during Thermal, Rheology, Microcalorimetry, and its applicationsContribute application expertise to Marketing content, such as presentation slides, webpages, brochures, and application notes.

Responsibilities

• Work closely with Business partners and Field Sales operations to provide credible and impartial consultancy and technical support in a fast-paced pre- and post-sales environment.Collaborate with the team of Account Managers in diagnosing the customer’s requirements, and design an analysis that showcases the better capabilities of Waters product portfolio in line with the customers’ goals.Perform instrument demonstrations and provide expert advice to customers during the sales process, focusing on how Waters' system solutions will address and benefit the customer’s needs.Ensure that the equipment, analysis, and customer demonstrations are properly prepared in order to guarantee the highest level of customer experience in a timely manner.Perform system and application training as well as serve as a technical sponsor to customers after the product has been installed.Conduct internal Waters Solutions Training to Field Sales Operations.
• Need to Supervise other Application team members and grrom them
• Closely work with  Application and Sales team and involve in Pipeline discussions in Salesforce 
• Assist the Application team and sales team to agument the Opportunities

Qualifications

Qualifications15+ years of hands-on experience with DSC, TGA, NANO DSC, ITC instrumentation and software; experience with Microcalorimeters is highly desirable. Experience with TA Instruments  Products would be ideal!Analytical and problem-solving skills, as well as the ability to identify opportunities for improvement.Strong self-motivation, scrupulous attention to detail, high-quality written and oral communication skills, and the ability to thrive in a collaborative environment.Excellent interpersonal skills and customer-centric focus.Flexibility to travel, as needed, to customer locations.

 

Education

MS or PhD degree in Analytical Chemistry, Chemistry, Biochemistry, Materials Science/Engineering or related field.

Experience

15+ years of user experience with DSC,TGA,NANO DSC , ITC , Microcalorimeters, Rheology.

Skills

Action oriented and eager to achieve resultsSound communication and presentation skillsHighly organized / well-prepared / time management skillsStrong interactive skills and a good listenerMatured disposition, positive attitude and strong sense of dedicationAdaptive to a dynamic and ever-changing environment

Should demonstrate the leadership skills in grooming the peer application team members.