Senior Travel Consultant

Job Description:

Come and join one of the world’s leading luxury travel brands.

60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations.

With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.

PURPOSE: The role of a Senior Travel Consultant is to take responsibility for existing Abercrombie & Kent clients and build upon our rapidly growing client base. You will be creating memorable journeys, looking after the client from initial contact through to building itineraries, confirming travel arrangements, making contact upon their return, and setting up their next exciting experience of Abercrombie & Kent.

RESPONSIBILITIES:

• Proactively follow up with brochure enquiries to convert interest into active leads.

• Develop strong knowledge of regional products, offers, and promotions through regular training, marketing updates, and educational trips.

• Collaborate with your Regional Sales Manager in daily catch-ups to review workload, pipeline, and priorities.

• Use effective questioning to understand client needs and create bespoke itineraries that align with their preferences.

• Deliver proposals and quotes within 24 hours where possible, ensuring clear communication with the client throughout.

• Maintain ongoing client relationships through consistent updates, pre- and post-travel calls, and encouraging feedback.

• Handle any post-travel issues with professionalism, aiming to exceed expectations and secure repeat business.

• Actively manage the sales process from enquiry to booking, applying proven sales techniques to drive conversion.

• Work towards individual and team sales targets, focusing on revenue growth and margin protection.

• Follow up on all proposals, capture reasons for lost bookings, and use insights to refine future sales efforts.

• Support colleagues during absences to ensure a seamless client experience.

• Participate in skills development, share expertise during training, and contribute ideas for process improvement.

• Represent A&K at client events and trade shows, acting as a brand ambassador.

ABOUT YOU:

• Passionate about travel, with 2 years’ experience in travel sales

• Strong understanding of the luxury travel industry and client expectations

• Sales-driven and motivated by targets and results

• Exceptional attention to detail and commitment to quality

• A positive, collaborative team player with a can-do attitude

• Enthusiastic, personable, and keen to grow within the travel industry

WHAT WE OFFER:

• Competitive salary plus commission

• Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service

• 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days

• Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)

• Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex

• Life Assurance (2x base salary paid out as a tax-free sum)

• Enhanced Paid Parental Leave

• Employee Assistance Program – includes access to wellbeing resources and counselling

• £1,000 Recruitment Referral Bonus

• Cycle to work scheme

• Season Ticket Loans

• Regular Social Events

Why work for A&K

What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career – not just in the UK but as part of our global business.

We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by Which? for looking after our clients during the pandemic.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.