After Market Sales Manager

At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.  More about us: https://www.hach.com/about-us

Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO).  Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today.  Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

ROLE DESCRIPTION

Water Quality (WQ) Platform Asia is looking for an After Market Sales Manager who will work with the ANZ Sales Teams in Malaysia to manage a high performing After Market Sales Team to drive breakthrough growth with our existing / potential customers. As a member of the WQ ANZ Sales team, this individual uses the tools and methods of VES to solve problems and implement process improvements to achieve key business objectives.

What You'll Be Doing (Job Responsibilities)

Team Leadership

• Recruit, coach, and manage a team of Aftermarket Sales Specialist
• Set individual and team quotas for reagent and service revenue; own forecast accuracy and pipeline hygiene
• Run a cadence of funnel review, and skill coaching (value selling, negotiation, renewal conversations)
• Build a culture of urgency around installed-base coverage — no account left unmanaged

Revenue Growth

• Drive reagent (consumables) and service contract sales against the existing installed base of water quality analysers/instruments
• Identify and close whitespace: instruments without active service contracts, lapsed reagent accounts, under-penetrated distributors
• Grow service contract attach rate and renewal rate; reduce churn on expiring contracts
• Partner with field sales team to ensure every new instrument sale converts into a tracked aftermarket account from day one

• Use consumption data and service history to identify upsell, cross-sell, and win-back opportunities
• Report on aftermarket KPIs: reagent revenue, service contract revenue, attach rate, renewal rate, churn, and pipeline coverage

Cross-Functional Coordination

• Work with Service Directors to align service delivery capacity and initiatives
• Work with Applications/Technical teams to resolve customer issues that put reagent or service revenue at risk
• Work with Sales Directors to align on chemistry and lab instrument initiatives
• Feed customer and competitive insight back to Product and Marketing (reagent pricing, competitor consumables, service gaps)

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.