- Salary
- $90k – $110k/yr
- Location
- Newton, Massachusetts, US
- Type
- Full-time
- Department
- Retail
- Seniority
- Director
- Source
- BetterTeam
Description
The Director of Food and Beverage Services provides strategic and operational leadership for all dining programs across the campus, ensuring a high-quality, resident-centered experience. This role oversees all aspects of food and beverage operations, combining culinary innovation, financial stewardship, regulatory compliance, and team leadership to deliver efficient, sustainable, and health-conscious meal services.
With a strong understanding of the impact dining has on overall well-being, the Director is responsible for creating an engaging environment that supports the social, emotional, and physical health of residents. By optimizing operations and fostering a culture of excellence, this role ensures that the dining program enhances community satisfaction and contributes to a vibrant, welcoming place that residents are proud to call home.
Essential Job Functions:
Dining Program Leadership:
- Lead the development and execution of diverse, seasonal, and nutritionally balanced dining programs.
- Oversee menu planning, catering services, and special events across the community.
- Ensure meal offerings support resident wellness, satisfaction, and dietary preferences.
- Monitor dining quality, presentation, and overall service standards.
Resident Experience:
- Create a resident-centered dining experience by actively gathering and responding to resident feedback.
- Support flexible dining options, including take-out services and convenience store offerings.
- Foster a welcoming and engaging dining environment that promotes community connection and satisfaction.
- Address resident concerns and continuously identify opportunities to enhance dining services.
Operational & Financial Management:
- Develop and manage departmental budgets, operational costs, labor expenses, and inventory controls.
- Implement strategic purchasing practices and utilize GPO resources to maintain financial sustainability.
- Monitor operational performance and identify opportunities for increased efficiency and cost savings.
- Utilize POS systems, Microsoft Office, and Google Workspace tools to support reporting and operational effectiveness.
Compliance & Safety:
- Ensure compliance with all health, sanitation, food safety, and workplace safety regulations.
- Conduct regular inspections to maintain cleanliness, safety, and regulatory standards.
- Oversee responsible alcohol service operations and maintain liquor license compliance.
- Maintain current knowledge of food service regulations and industry best practices.
Team Leadership:
- Recruit, hire, train, supervise, and develop culinary and dining services staff.
- Manage staff scheduling and ensure appropriate operational coverage across all shifts.
- Foster a culture of hospitality, accountability, teamwork, and operational excellence.
- Provide coaching, performance management, and ongoing professional development opportunities.
Ideal Candidate Profile:
Experience:
- Minimum of 5 years of food and beverage management experience.
- Leadership experience within senior living, hospitality, healthcare, or high-volume dining environments preferred.
- Experience overseeing large-scale dining operations, catering, and special events.
Technical & Business Acumen:
- Strong budgeting, cost control, operational management, and financial planning skills.
- Experience with inventory management, purchasing systems, and operational reporting.
- Proficiency in POS systems, Microsoft Office Suite, and Google Workspace.
Regulatory Expertise:
- Extensive knowledge of food safety regulations, sanitation standards, and health code compliance.
- Current ServSafe certification required.
- Liquor license certification strongly preferred.
Leadership Skills:
- Proven ability to lead, motivate, and develop high-performing teams.
- Strong communication, organizational, and interpersonal skills.
- Commitment to delivering exceptional resident and guest experiences.
Working Conditions/Physical Demands:
- Ability to lift up to 50 pounds.
- Ability to stand for up to 8 hours or more.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays as required.
Beyond the Paycheck: Why You'll Love Working Here:
We don't just offer a job; we invest in your entire life. Our "Total Rewards" package adds an extra 27% to 30%+ in value on top of your base salary.
Comprehensive Health: Premium Medical, Dental, and Vision coverage for you and your family.
Future-Proofing: 401(k) retirement planning and employer-paid Life, AD&D, and Disability insurance (Short & Long Term).
Rest & Recharge: Generous paid vacation, official holidays, plus 2 floating holidays to use whenever you need a break.
Family-Friendly: Inclusion for your "+1" and dependents, plus Pet Insurance for your furry family members.
The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required.
We desire to build and cultivate an environment that brings together an exceptional workforce with unique experiences, backgrounds, talents, and perspectives.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
Skills
ComplianceFood SafetyServSafeInventory Management