Retail Food Service Supervisor

Description

JOB SUMMARY:Within the context of a client and family centered model of care and, in accordance with Vancouver Coastal Health’s (VCH) values, “We Care for Everyone, We are Always Learning, and We strive for Better Results”, established standards of practice and the vision and values of the organization, including Indigenous Cultural Safety, cultural humility and anti-racism principles, the position promotes a safe and respectful working environment for patients, residents, families, visitors and staff. Reporting to the Manager/ Assistant Manager, Retail Food Services, the Retail Food Service Supervisor ensures that full-service cafeteria, coffee shop (if applicable) and catering services run smoothly for customer service, food quality, food safety, physical safety and merchandise excellence. Oversees the daily food service operations in assigned areas including supervising and training staff, staffing schedules, menu planning and ordering, inventory management, performing administrative record keeping for daily, weekly, and monthly periods, and performing daily cashouts and related financial entries. Approves timesheets and maintains accurate records on payroll system. Maintains food standards by participating in quality assurance activities and coordinates regular inventory counts. Ensures kitchen production for cafeteria items and catering orders are operating timely and effectively. Promotes and maintains excellent customer relations by resolving customer concerns and providing exceptional service. Maintains effective on-going communication with all levels of staff that fosters a respectful Food Services work environment. The Supervisor is accountable to ensuring daily operations are efficient and effective while maintaining quality standards.This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health. QUALIFICATIONS:Education & Experience Graduation from a recognized program in Food Service Supervision or Hospitality Management, plus two years’ recent, related experience or an equivalent combination of education, training, and experience. Food Safe Certificate 1.Knowledge, Skills & Abilities• Ability to supervise.• Ability to communicate effectively both verbally and in writing.• Ability to deal with others effectively.• Physical ability to carry out the duties of the position.• Ability to organize work.• Ability to operate related equipment.The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

Details

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.