Financial Counseling Specialist

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Closing Date:

08/11/2026

Type of Position:

Professional Staff - Project/Program Administration

Job Type:

RegularNo

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected].

Department:

ICE | CVSL Heart Failure IP/OP

Department's Website:

Summary of Job Duties:

The Financial Counseling Specialist (FCS) duties are to evaluate financial coverage for patients being considered for Complex Advanced Heart Failure procedures, to include therapies such as Infusions, Pulmonary Artery Sensors, Medication Therapies, and Ventricular Assist Device (VAD), including the pre-op and post-op period. The FCS will verify insurance benefits, including pharmacy, and obtain pre-authorization for services from third party payers. The FCS will also educate patients/family members, and/or care givers in a clinic setting and /or an inpatient setting on the financial requirements of AHF and/or VAD implantation.

Qualifications:

Minimum Qualifications:

• High School Diploma/GED PLUS six (6) years of experience in healthcare in a revenue cycle related function OR Bachelor’s degree in finance, business or related PLUS two (2) years of experience in healthcare revenue cycle or revenue cycle related function

Special knowledge, abilities and skills:

• Excellent computer, word processing, and business office skills. Excellent language, communication and telephone skills. Ability to organize and prioritize duties. Experience in healthcare organizations highly preferred.

Additional Information:

Job Requirements:

• Performs thorough financial screening of eligible patients using tools developed by the Advanced Heart Failure Financial Counseling Specialist.
• Researches, verifies, and documents patient insurance coverage and patient financial information. 
• Meets with the potential AHF therapy candidates, their families, and/or caregivers in an outpatient or inpatient setting to review the financial aspects of implantation.
•  Insures authorizations and referrals required are obtained prior to services rendered.
• Serves as a resource for patients, family members and/or caregivers on financial matters and assists them with questions concerning insurance and other financial issues both before and after implantation.
• Works with patients and other Advanced Heart Failure team members to address financial gaps and identify alternative funding options.
• Acts as a contact for payers nurse case managers, UAMS contracts management, UAMS Hospital Billing Services and Professional Billing Services as requested.
• Collects and submits necessary clinical documentation and correspondence to requesting parties in a timely manner.
• Provides clinical updates to insurance nurse case managers as requested.
• Acquires prior authorization for diagnostic testing/labs/physician visits for both pre and post VAD implantation patients as needed.
• Performs and communicates related patient follow-up with team members. 
•  Identifies, effectively communicates and accurately documents patient financial information to the Multidisciplinary Advanced Heart Failure Team.
• Develops written patient financial profiles and presents at the weekly Advanced Heart Failure Team Conference.
• Keeps financial profiles updated and accurate on all active patients.
• Keeps the Advanced Heart Failure team apprised of any issues related to payer authorizations and reimbursements.
• Reviews and identifies and manages all UAMS AHF patient charges to addresses all AHF patient account issues.
• n skills; communicates accurate and complete information; maintains strict confidentiality when necessary.
• Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.
• Assist internal and external stakeholders as needed with exceptional customer service.
• Perform other duties as needed.

PHYSICAL REQUIREMENTS

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

Physical Environment: Inside Medical Facility Environment

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Proof of Veteran Status, Resume

Special Instructions to Applicants:

Please contact [email protected] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

N/A

Frequent Physical Activity:

N/A

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes