- Location
- Corporate - Springdale, Arkansas, United States of America
- Type
- Full-time
- Department
- Finance
- Education
- High School
- Source
- Workday
Description
Internal Management & Management Support Applicants:
Automatic notification to your current manager will be initiated upon selection for interview. This applies to all current P or M level candidates.
Relocation Assistance Eligible:
NoReferral Payout Eligible:
NoContinue growing with our family.
Our team members make it happen. If you want to continue to grow in a new role internally and see a position that looks right for you, we encourage you to apply!
Thanks for your commitment to Tyson Foods.
Management Level:
P1SUMMARY:
Seeking a detail oriented, customer centric Fresh Meats Customer Claims Administrator to join our customer facing team. In this role, you will be responsible for managing and resolving quality issues related to products, pricing discrepancies, and shipping concerns. You will act as a liaison between customers and internal departments to ensure timely and satisfactory resolution of claims, enhance customer satisfaction, and uphold the company’s commitment to quality and service excellence.
Key Responsibilities:
Timely processing of customer claims related to product quality, pricing discrepancies, and shipping related issues.
Investigate and resolve claims by collaborating with both internal and external stakeholders.
Communicate and partner with stakeholders to gather necessary information, provide updates, and ensure resolution of outstanding issues.
Maintain accurate records of claims, resolutions, and customer interactions.
Analyze claim trends to identify recurring issues and suggest improvements to prevent future occurrences.
Prepare actionable reports on various claim resolution types.
Provide top tier customer service by addressing inquiries professionally and timely.
REQUIREMENTS:
Education: High school diploma or equivalent. Some post-secondary education in general office and clerical skills preferred.
Experience: 3 plus years of office experience.
Computer Skills: Excellent computer skills using Microsoft Office are essential.
Communication Skills: Excellent verbal written English communication skills.
Special Skills: Available one Saturday a month for close. Must be a self-starter with the ability to work independently with minimal supervision. The ability to multi-task prioritizes tasks and possess extensive organizational skills are necessary in this position.
Supervisory: NA
Travel: NA
Work Shift:
1ST SHIFT (United States of America)For Professional Management levels, internal applicants should either upload a resume to their application OR complete their application fully showing current and past work experience in the sections provided.
The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.
Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.
CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here.
